6/10 Okay
Andrea
Traveled with group
Apr 29, 2024
Liked: Cleanliness
It was a bit difficult to communicate as the staff didnt know a lot of English. Our room phone didn't work and we had to complain about it multiple times to get it looked at and then the employee who came to look at didn't even fix it. They deliver a form to thank you for coming on your last night and call one of 2 extensions to get picked up for check-out, except when you can't call because your phone still doesnt work. We had stopped at the desk in the morning to schedule a pick-up for our luggage (then they told us to call...again) and then they didn't show up and we had to attempt to find one of the cleaning staff to radio for a bellboy (twice) and almost missed our airport transportation.
The pool was fabulous! Highly recommend bringing apool float. The food was good, especially the fresh guac and there were plenty of drinks.
Andrea
Stayed 4 nights in Apr 2024