“We had a lovely stay at Plas Y Bryn Manor. It’s a beautiful old building with lots of character, once home to David Lloyd George, one of the UK’s former prime ministers. From the moment we arrived, our host gave us a really warm welcome and shared a bit about the history, which made it feel extra special.
The breakfast staff were all so friendly and polite. The complementary breakfast was a highlight – it felt really social sitting around a long antique table in the main reception hall. The...
“I need to get whole refund. It was canceled at my presence at the hotel upon agreement with the General Manager of the hotel on the day of lodging because they cannot meet my requirement of a bathtub-room and asked additional fee of 80 pounds for the room having a bathtub in bathroom.
After a long distance run that afternoon, my leg muscles were sore and I suddenly changed the hotel I was staying at to find a hotel with a spa nearby to treat it.
1. When I arrived at the hotel at 7pm. I found...
“Staff were lovely, building had beautiful details, we really enjoyed sunrise from the summer balcony in the common area. Complimentary breakfast was very good. ”
“Room spacious and comfortable with extras like tea/coffee/water well stocked. Bath was nice to have but also a powerful shower. Food is good although service stops a little early - especially on Sunday. Breakfast very good - all cooked to order.”
“Very helpful reception staff, providing lots of information. The room with sliding doors on to a courtyard with a water feature was beautiful. Great pool and spa area, clean and well maintained, not too busy when we visited. ”
“We’ve had an excellent couple of days.
The staff were very friendly and couldn’t do enough to help my elderly parents.
The breakfast was too excellent.
In addition comfy beds.
Only one criticism there was no shelf in the bathroom to put your toiletries on.
”
“The staff at this hotel are so so good they are do friendly and helpful always ready to.help Chris the manager and his team are just fab. The breakfast is gorgeous all fresh and always hot, the starter cold food is excellent there is eide selection of fruit, cold meats, local cheese and pastries, selections of ams, honey, selection of 3 juices and flavoured teas and cereals there really is a great selection to choose from.
The beds are comfortable and rooms are lovely, spacious, has iron and...
“They were very warm and welcoming. Nothing was too much trouble and they were incredibly accomodating. The rooms were exceptionally clean and the breakfast was delicious. Would definitely stay again.”
"I need to get whole refund. It was canceled at my presence at the hotel upon agreement with the General Manager of the hotel on the day of lodging because they cannot meet my requirement of a bathtub-room and asked additional fee of 80 pounds for the room having a bathtub in bathroom.
After a long distance run that afternoon, my leg muscles were sore and I suddenly changed the hotel I was staying at to find a hotel with a spa nearby to treat it.
1. When I arrived at the hotel at 7pm. I found the paid-spy was closed at 6pm(The hotel never inform in advance of this information of opertion tine and paid admission). I chose the hotel to sooth my body but it was impossible.
2. The 2nd option is to submerse my body into a hot bath. But they propose me charging an additional 80 pounds for a room upgrade for guests who want a room with a bathtub.- If the hotel ignored the needs of guests who want a bathtub and changed all of the regular rooms into only shower rooms, they should also inform it in advance. After arriving at this hotel, I understand that it is not the fault of the guest because they cannot meet the needs of the guests who ask for their preferences; spa or bathtub-room. It is the fault of the hotel due to the lack of facilities.
3. As I left after discussion with the GM of the hotel (I never opened any door of the hotel !!) and he agreed my cancellation immediately. So, I need get back my money from you."
예, 환불받으실 수 있어요. 대부분의 호텔 객실 예약은 숙박 시설의 취소 기한 전에 취소하는 경우 전액 환불되며, 보통 이 기한은 예정된 도착일 기준 24~48시간 이내입니다. 예약이 환불 불가인 경우에도 예약 후 24시간 이내에 취소하고 환불이 가능할 수도 있습니다. 검색 결과에서 전액 환불 가능 필터로 트레가쓰의 유연한 호텔 특가 상품을 찾아보세요.
