Vancouver Coast, British Columbia hotel rooms at the Best Western

"Nice hotel. BUT! I stayed there to make it on time to the airport using their shuttle. Turns out their shuttle does not leave on time, according to schedule, but they might decide to wait for late guests. And so you sit in the shuttle wondering when it will go to the airport and if you will make it to your plane. We also had people standing in the shuttle which is unsafe, as there us nothing for them to hold on to. One person was even carrying a child…"

"We had a really nice stay overall, especially as a family trip. The pools were the highlight, and my kids had a great time. I also appreciated the adult-only pool option at night, which gave a more relaxed atmosphere. The staff were friendly and everything went smoothly from check-in to check-out. However, the biggest issue is the condition of the rooms. They are very outdated, and for the price (over $300 per night), it doesn’t match the expectation. The furniture was old, and in some cases looked like it was being held up with cardboard, which was surprising. The carpets also didn’t feel clean, which affected the overall comfort of the room. The room itself could also feel stuffy, and there was noticeable condensation on the windows. Overall, the amenities and experience outside of the room were enjoyable, but the room quality needs improvement to justify the price. I would consider returning for the pools and location, but only if updates are made to the rooms."

"Clean rooms, staff was always available and ready to help. "

"The property was wonderful. We were so happy to have it in the airport to crash in after a long flight and be spoiled with the great food comfortable beds and cool view of the planes landing and take off from our window. It is sound proof as well!"

"Was good, slept well. "

"Small room but very clean well maintained. Great location at downtown Vancouver, easy to go anywhere. The most important thing, the price is the best at downtown."

"Always read reviews before booking, but not able to book the hotel we usually stayed since it is full. But the experience at sandman is much better than I thought. The room is clean. The staff is friendly. The kids like the water slide a lot. "

"To begin we booked our room a few weeks in advance for two adults and one child. We also requested that we needed to have a roll away bed for our son. The website gave us a choice of a king bed of two double beds. We choose a king for us and sent an email to the hotel that we were not just requesting but needing an extra bed for our son. We were really disappointed with the hotel. We had booked a king room with a roll away bed for our son. We found out once we had arrived that there was not enough room for the extra bed. They insisted that we were to have a 2x double bed room. My husband and I tried to explain that we would still need a separate bed for our young son. We are not tiny people. We (Two bigger sized adults) do not fit comfortably in a double bed and our son move around a lot in his sleep. Their attitude was like tough. This is what you get. But we can up grade you to a harbour view. Which turned out to be a pool view only. The hot tub water was dirty and the jets did not work. When we went to check out we were greeted the same way we had the night before. I am finding the customer service at this hotel has gone down hill and we will not be returning. "

"Higher beds would be nice"