"1 out of 5 stars — Disappointing Stay at a Premium Price
We stayed at the Andaz Ottawa five nights and unfortunately cannot recommend it.
After arriving late due to flight delays, we found our room on a low floor — noisy, freezing (the heat didn’t work), and barely stocked with towels. The front desk promised fixes “tomorrow,” which set the tone for the entire stay.
The real low point came on night two: despite being moved to a higher floor after hours of back-and-forth with management, we returned the following evening to find our room completely uncleaned — unmade beds, soiled bathrooms, and dirty dishes exactly where we’d left them. When we called, staff casually explained they were “short-staffed” and couldn’t get to our room. We paid full price to sleep in a dirty room. That is simply not acceptable at any hotel, let alone at a Hyatt/Andaz hotel charging premium rates.
To his credit, the manager did offer to waive parking fees, but that gesture fell far short of acknowledging two nights of substandard conditions.
The last two nights were fine — room was cleaned, no issues. But the damage was done. A Hyatt hotel at this price point must have systems in place to ensure guests are never left in an uncleaned room without at least a proactive heads-up and a meaningful remedy. We won’t be returning."