“The staff were the star of the show, on every interaction we had with them the were friendly and couldn't be more helpful. If you are doing Hadrians Wall Walk, this is the place to stay in Wylam / Heddon on the Wall. ”
“The staff made our experience fabulous. Everyone we met was helpful, friendly and accommodating. I am disabled and needed to use a mobility scooter to get around, nothing was too much bother. The first room was difficult to access for me, we informed reception and were seamlessly and quickly moved to another room. The restaurants, expecially Fusion were amazing, the food was some of the best we have had! We celebrated our wedding anniversary and my husbands birthday, we were treated to a...
“The property is directly across from the train station. Staff very accommodating, the room was nice. Within a few blocks are the major tourist sights plus shopping, restaurants, etc. Good find.”
“Staying in the castle was an amazing experience. For those that expect modern facilities, please keep in mind that this is a very old castle that has been retrofitted.
I would like a request special recognition to go to Stef and Lorraine, these ladies were warm, welcoming, and just all around wonderful!!! Please recognize them for their warm and generous style! Stef, please keep in touch! We had heard the castle was haunted and our friends traveling with us did experience some ghostly...
“This is an excellent, value for money budget hotel. Most facilities are at par with what you would expect from a budget hotel but most outstanding feature is its very helpful staff. Adam is a star. He went above and beyond with anything we needed help with. All other staff we interacted with - Sumit, Helen, Caroline - were all very kind and helpful. Kudos to the management for hiring such awesome people.
The next door pub waggon team is also an asset, good food at reasonable prices.
Convenient...
“It’s a lovely hotel and very convenient stop. The staff were super friendly and helpful.
We only had breakfast but it was delicious and plenty of it. The decor was lovely but needed a bit of tidying and the vase on the table needed a clean. I’m not keen on fake flowers which gather dust and the winter sun shows the glass vase needing a polish.
I’m being picky hoping I’m being helpful. It was a fab stay and I thoroughly recommend it and would stay again. ”
“Reallt friendly staff. Rooms clean and breakfast had good choice. We also had an evening meal on the first night. Fish and chips were excellent. Second night we shared a pizza in the bar which we also enjoyed.”
“Welcoming reception. The food is amazing. Family friendly pub and restaurant. Rooms ok. Toilet cistern... you must press both buttons together to flush otherwise the nouse of water all night long. Instructions would be helpful along with a notification to say milk in fridge. Staff go extea mike to look after you. Bed comfy. Pillows confy too. ”
예, 환불받으실 수 있어요. 대부분의 객실 예약은 숙박 시설의 취소 기한 전에 취소하는 경우 환불이 가능하며, 일반적으로 이 기한은 도착 날짜 전 24~48시간 이내입니다. 환불 불가 예약인 경우에도 예약 후 24시간 이내에 취소하고 환불이 가능할 수도 있습니다. 검색 결과에서 전액 환불 가능 필터로 와일럼의 유연한 호텔 특가 상품을 찾아보세요.
