Yucatan Peninsula Kid friendly Vacations

Great staff. But room was not dusted or swept on our 2nd day onwards.

Great staff and amazing food

The staff were friendly and did their best to assist, though they seemed limited by the hotel’s policies and available resources—something that reflects more on management than on the team itself. The food was decent, but not particularly memorable. One downside was the strong push to become a timeshare member in order to access certain amenities, which took away from the overall experience. There were also several cost-saving measures that made the stay feel somewhat restrictive. For example, room service requires a $100 fee to use, and guests are limited to two bottled waters per day, with the expectation to refill at water stations. After spending time in the sun, having access to chilled bottled water would have been much more refreshing than room-temperature refills. Also, rooms had paper thin walls which made it difficult to sleep some nights hearing all the doors shutting or guest walking through the halls. On a positive note, the staff did an excellent job maintaining cleanliness throughout the property, which was appreciated. However, other limitations stood out—alcohol service is restricted to 11 a.m. to 11 p.m., so enjoying something like a mimosa with breakfast isn’t an option. Additionally, there was only one coffee station available, which could be inconvenient during busier times. Overall, while the staff and cleanliness were highlights, the various restrictions and policies made the experience feel more limited than expected

It was ok. Needs an upgrade. Probably won't be back.

Loved this hotel very much! The size of hotel and size of beach is just prefect. Restaurants offering is fantastic and easy to get table - loved the no reservation system - first come first serve. It would have been a perfect 5 star rating had the hotel staff not lied to me about maintaining the AC at 21C; anything lower is a pretense. Then they send maintenance to fix, requested twice and still no change; wish they just told me that they fixed the temperature and I’d have known and planned; didn’t sleep well at night as got very warm. Also, while they had a Vegetarian menu, they did not have any vegetarian beans (crazy) - all made with lard; was challenging at times to have this discussion constantly to know what I was getting and what it was fried in. Better effort needed for a vegetarian.

Loved this hotel very much! The size of hotel and size of beach is just prefect. Restaurants offering is fantastic and easy to get table - loved the no reservation system - first come first serve. It would have been a perfect 5 star rating had the hotel staff not lied to me about maintaining the AC at 21C; anything lower is a pretense. Then they send maintenance to fix, requested twice and still no change; wish they just told me that they fixed the temperature and I’d have known and planned; didn’t sleep well at night as got very warm. Also, while they had a Vegetarian menu, they did not have any vegetarian beans (crazy) - all made with lard; was challenging at times to have this discussion constantly to know what I was getting and what it was fried in. Better effort needed for a vegetarian.