Narita 4 Stars Hotels

"While the room was presented as clean, the overall condition of the property feels dated, with interiors appearing quite dark and carrying an unpleasant odor. This detracts significantly from the guest experience. Service standards were inconsistent and, at times, unhelpful. For instance, I was initially instructed to collect a parcel from reception as room delivery was not available; however, a subsequent delivery was brought directly to my room without issue. This lack of consistency is concerning. Similarly, when requesting an iron and ironing board, I was asked to personally collect these from the lobby while I was staying at the top floor. This is not aligned with the level of convenience typically expected in a hotel setting and created unnecessary inconvenience. The breakfast offering was particularly disappointing. The selection was extremely limited, with notably low-quality items and even basic options such as fried eggs unavailable. Overall, the experience fell below expectations, particularly when compared to the service standards and hospitality commonly found in other hotels in Tokyo. Guests seeking comfort, consistency, and attentive service may wish to consider alternative accommodations."

"Good spacious rooms compared to other accommodations we have experienced in Japan. Nice grounds around the Hotel. Very good stay. Very comfortable quiet(for an airport Hotel)... would stay again."

"Bathrooms were a bit dated but the staff was super friendly and the buffet breakfast and dinner were great. The room was spacious and the beds were comfortable. Would definitely stay here again. "

"It's a nice hotel, clean, and super convenient"

"Great stay in a Japanese style room, loved the spa and the location. A great day stay before heading to the airport."

"Transportation to and from airport was managed very well. Location was great. Rooms were excellent. Dinner was very good. And the breakfast was excellent. Great choices. Highly recommend this hotel."