"This hotel is a very beautiful property in Sokcho. We really liked the location and our beautiful room. What we didn't like was the surprise of being told we had to pay to use the rooftop pool for both my husband and I as well as our two three years old, for the equivalent of about 130CAD$ for the day so practically half the price of the room. When I communicated with the hotel mentioning we had booked it for the pool mainly, so we were very disappointed about this, I was answered that it was mentioned on Expedia, when I asked where I was sent a screenshot of the Policies section. As an avid traveler and user of Expedia we have never experienced a hotel where hotel guests have to pay to access the pool. And then being told this price is hidden far away in the policies section is a very bad sales strategy as there are three other places that mention access to the pool when you book the property with NO mention of this, I have the screenshots to prove it. This type of crucial information should not be hidden. Yes it's a nice property but for the price to be paid the pool should be included for hotel guests or it should be very evident in the property details that it's for a fee. For this reason we would not return nor recommend the property."
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