Thank you for your response. I am very sorry for the delay in your check in. We did have a proper staff set up for the day, however we had several call offs for illness, and a death in the family of a staff member mid shift. It became an issue that we could only maintain the best we could and try to get everyone in as quickly as we could. I can assure you that we strictly follow guidelines for breaks, and all housekeepers are required to take a break according to the laws of NYS. Thank you for your input, we use all guest comments and feedback to better ourselves. While this was a situation out of our control, we will have better back up plans for future!

Thank you for taking the time to send in your feedback. I am happy to hear that your room was clean, and breakfast was to your liking. I am so sorry that your stay was affected by a smoke smell you say you experienced in your room, and I am sorry we were unable to remedy this fully due to being sold out. I will speak to my housekeeping department to see what more we can do prior to a guest checking in to avoid this in the future. Thank you again!

Thank you for your feedback. Saturday was a series of unfortunate events for us here. The staff did try their best to accommodate our guests. Between a death in one of our staff members close family members mid-shift, as well as several call offs for illness, it was a bad day. However, I am confident in saying this is not a common issue at this property. Unforeseen circumstances can & will occur, but we always do our best to pull together. Emily who is the girl you spoke of and was at the front desk is actually a member of upper management and was one of the people that helped hold it down. Thank you again for taking the time to send in your concerns. I do hope if you will be in the area again, you will give us another shot!