“I booked a Queen Terrace room at The Gotham Hotel expecting a premium boutique experience, but the condition of the room did not match the category advertised.
The terrace window had visible sealing material from leakage and the glass was fogged, affecting the main skyline-view feature I specifically booked. The blackout shade near the desk also did not work. In a follow-up email, General Manager Kristina Tinaj confirmed replacement parts had already been ordered for storm-related window/blind...
“I booked a Queen Terrace room at The Gotham Hotel expecting a premium boutique experience, but the condition of the room did not match the category advertised.
The terrace window had visible sealing material from leakage and the glass was fogged, affecting the main skyline-view feature I specifically booked. The blackout shade near the desk also did not work. In a follow-up email, General Manager Kristina Tinaj confirmed replacement parts had already been ordered for storm-related window/blind...
Santay