3 개의 야외 수영장, 수영장 파라솔, 일광욕 의자
예약 가능 여부 확인

그랜드 파크 로열 코수멜 - 올 인클루시브 여행 후기

4 out of 5
그랜드 파크 로열 코수멜 - 올 인클루시브
Carretera a Chankanaab Km. 3.5, B Zona Sur, Cozumel, QROO

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 364개" "
평점 8 - 좋아요. 1000개 이용 후기 중 286개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 178개" "
평점 4 - 별로예요. 1000개 이용 후기 중 100개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 72개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

4/10 - 별로예요

DONGHOON

2023년 4월에 3박 숙박함
답변 제공: Guest Service Management 님, 2023년 4월 10일
First of all thank you for share your experience with us.

8/10 - 좋아요

Hyeon Yeong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great vacation!
Kind staffs, beautiful view, great food! One thing that bothered me was that it took 1hr to get served main dish in Italian restaurant... Also If you want to have a dinner at Italian restaurant, you should get there early at 6pm because I arrived at 8pm and it was already full so we had to wait for 30mins.
2019년 10월에 1박 숙박함
답변 제공: Javier Colorado 님, 2019년 10월 30일
Dear guest, first of all, we want to express our gratitude for having stayed at Grand Park Royal Cozumel, as well as for taking the time to share your experience with us. We appreciate your detailed review that will help us detect areas of opportunity to improve our overall service. Thank you very much for your comments, we have taken note of each of them. We hope to have the opportunity to welcome you again and exceed your expectations on your next visit. Very cordially Javier Colorado General Manager.

6/10 - 괜찮아요

Sabahudin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was construction
2024년 3월에 7박 숙박함
답변 제공: Guest service manager. 님, 2024년 4월 18일
Dear guest, we would like to thank for your recent stay at Grand Park Royal Cozumel. We have shared your comments with our staff in order to enhance our services. We strive to maintain high standard of service and quality for a great vacation experience.Cordially

10/10 - 훌륭해요

Cristi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy bonitas instalaciones el area de niños y alberca todo bien la comida fue una estancia agradable
2024년 4월에 1박 숙박함
답변 제공: Guest service manager 님, 2024년 4월 15일
Estimada Srta. Cristi, muchas gracias por su preferencia y por su amable reseña. Nos sentimos muy satisfechos de saber que su estancia fue de toda satisfactoria.Esperamos volver a tener la oportunidad de recibirle, será un placer atenderle.Muy cordialmente.

8/10 - 좋아요

Noely

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Personal atentos
2024년 3월에 3박 숙박함
답변 제공: Guest service manager. 님, 2024년 4월 12일
Estimada Srta. Noely, muchas gracias por su preferencia y por su amable reseña. Nos sentimos muy satisfechos de saber que su estancia fue de toda satisfactoria.Esperamos volver a tener la oportunidad de recibirle, será un placer atenderle.Muy cordialmente

10/10 - 훌륭해요

Ken 님, Vancouver

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent food and service. Beach area is too small but snorkling is great.
2024년 4월에 7박 숙박함
답변 제공: Guest service manager. 님, 2024년 4월 11일
Dear Mr. Ken, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience.We are definitely looking forward to welcome your return in the near future. Kind regards

10/10 - 훌륭해요

Ken

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There's a lack of beach lounge chairs. Drinking water fountain can be improved.
2024년 4월에 7박 숙박함
답변 제공: Guest service manager. 님, 2024년 4월 11일
Dear Mr. Ken, let us thank you in the first place for staying at Grand Park Royal Cozumel.Rest assured that all the points you mentioned will be taken care of, once again thanks for your comments. Cordially,

6/10 - 괜찮아요

Travis

단체 여행, 연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The service and people were great. The hotel is old and outdated.
2024년 3월에 6박 숙박함
답변 제공: Guest service manager. 님, 2024년 4월 10일
Dear Mr. Travis, we are very much delighted to see that you have enjoyed your stay at Grand Park Royal Cozumel. We truly appreciate your feedback especially highlighting the great service of our staff and for the time you have taken to write your generous review. We are definitely looking forward to welcome your return in the near future. Yours sincerely,

4/10 - 별로예요

Mathew

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing, worse resort we have ever stayed
2024년 3월에 10박 숙박함
답변 제공: Guest service manager. 님, 2024년 4월 9일
Dear Mathew, we have shared your comments with our staff in order to enhance our services. On behalf of the entire hotel staff we appreciate your preference and we hope you give us the opportunity to serve you again; it will be our pleasure to assist you. Cordially

10/10 - 훌륭해요

Isidro

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 5박 숙박함
답변 제공: Guest service manager. 님, 2024년 4월 15일
Estimado Sr. Isidro, muchas gracias por su preferencia y por su amable reseña. Nos sentimos muy satisfechos de saber que su estancia fue de toda satisfactoria.Esperamos volver a tener la oportunidad de recibirle, será un placer atenderle.Muy cordialmente

8/10 - 좋아요

Lori

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Food was just ok.They don’t have enough chairs for the amount of people who stay at the resort. Drinks were low shelf but plenty of beer. Same food it seemed every day. Grabbing lunch at snack bar consisted of hot dog or hamburg that’s it. I would maybe rank it as a low 3 star.
2024년 3월에 7박 숙박함
답변 제공: Guest service manager. 님, 2024년 4월 8일
Dear Mrs. Lori, we would like to thank for your recent stay at Grand Park Royal Cozumel. We have shared your comments with our staff in order to enhance our services. We strive to maintain high standard of service and quality for a great vacation experience.On behalf of the entire hotel staff we appreciate your preference and we hope you give us the opportunity to serve you again; it will be our pleasure to assist you. Cordially

2/10 - 너무 별로예요

Omar Francisco

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
El baño de la habitación muy incómodo. La regadera y la luz del baño no funcionaban bien. Algunas personas del servicio en el gimnasio y una de las reas son muy hostiles . Nunca regresaré a este hotel
2024년 4월에 5박 숙박함
답변 제공: Guest service manager. 님, 2024년 4월 8일
Estimado Sr. Omar, ante todo, queremos expresarle nuestro agradecimiento por haberse hospedado en Grand Park Royal Cozumel. Lamento mucho la serie de inconformidades que experimentó durante su estancia, hemos revisado cada una de ellas con el equipo operativo para corregirlas de inmediato. Le reitero nuestro agradecimiento por su preferencia y esperamos nos brinde nuevamente la oportunidad de recibirle, será un placer atenderle,Cordialmente,

8/10 - 좋아요

Diana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Tuvimos una excelente estancia.
2024년 4월에 3박 숙박함
답변 제공: Guest service manager. 님, 2024년 4월 6일
Estimada Srta. Diana, muchas gracias por su preferencia y por su amable reseña. Nos sentimos muy satisfechos de saber que su estancia fue de toda satisfactoria.Esperamos volver a tener la oportunidad de recibirle, será un placer atenderle.Muy cordialmente

2/10 - 너무 별로예요

Alexandria Lee

아이를 동반한 가족 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Food was horrible, staff was rude, showers were inconsistent. Would not recommend
2024년 3월에 6박 숙박함
답변 제공: Guest service manager. 님, 2024년 4월 6일
Dear Mrs. Alexandria, I regret to learn that we didnt meet your expectations, I sincerely apologize for any incronvenience we have caused you. All mentioned service points has been addressed and reviewed with the proper supervisos, and immediate actions has being taken.I reiterate my sincere apologies

8/10 - 좋아요

Lois Ann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 10박 숙박함
답변 제공: Guest service manager. 님, 2024년 4월 6일
Dear Mrs. Lois, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience.We are definitely looking forward to welcome your return in the near future. Kind regards

6/10 - 괜찮아요

Tonya Renee

좋아요: 직원 및 서비스
2024년 3월에 7박 숙박함
답변 제공: Guest service manager. 님, 2024년 4월 5일
Dear Mrs. Tonya, we value the time you took to share your experience with us. On behalf of the entire hotel staff we appreciate your preference and we hope you give us the opportunity to serve you again; it will be our pleasure to assist you. Cordially

8/10 - 좋아요

Tyler John

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was good Food Lacking a little bit.
2024년 3월에 7박 숙박함
답변 제공: Guest service manager. 님, 2024년 4월 4일
Dear Mr. Tyler, let us thank you in the first place for staying at Grand Park Royal Cozumel. It is very unfortunate to learn that we do not meet your expectations about our food, we are working on new menus that will be ready soon. We look forward to the opportunity to welcoming you again you one more time, so you can experience our improvements. Kind regards

10/10 - 훌륭해요

Heather

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Guest service manager. 님, 2024년 4월 5일
Dear Mrs. Heather, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience.We are definitely looking forward to welcome your return in the near future. Kind regards

8/10 - 좋아요

Cody

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was good. Loved the options for things to do, different pools & bars. Staff was exceptional. The food was so-so. Drinks delicious.
2024년 3월에 7박 숙박함
답변 제공: Guest service manager. 님, 2024년 4월 4일
Dear Mr. Cody, let us thank you in the first place for staying at Grand Park Royal Cozumel. It is very unfortunate to learn that we do not meet your expectations about our food, we are working on new menus that will be ready soon. We look forward to the opportunity to welcoming you again you one more time, so you can experience our improvements. Kind regards

10/10 - 훌륭해요

Inna

좋아요: 청결 상태
2024년 3월에 5박 숙박함
답변 제공: Guest service manager. 님, 2024년 4월 3일
Dear guest, I couldn't be more thankful on the review about your recent stay at Grand Park Royal Cozumel. We truly appreciate your 5 score.We are definitely looking forward to welcome your return in the near future. Kind regards

10/10 - 훌륭해요

Jennifer

2024년 3월에 7박 숙박함
답변 제공: Guest service manager. 님, 2024년 4월 22일
Dear Mrs. Jennifer, I couldn’t be more thankful on the rewiew about your recent stay at Grand Park Royal Cozumel. We truly appreciate your score.We are definitely looking forward to welcome your return in the near future. Kind regards

10/10 - 훌륭해요

Ginny

2024년 3월에 4박 숙박함
답변 제공: Guest service manager. 님, 2024년 4월 22일
Dear Mrs. Ginny, I couldn’t be more thankful on the rewiew about your recent stay at Grand Park Royal Cozumel. We truly appreciate your score.We are definitely looking forward to welcome your return in the near future. Kind regards

10/10 - 훌륭해요

Rebecca 님, Cheyenne

2024년 3월에 6박 숙박함
답변 제공: Guest service manager. 님, 2024년 4월 22일
Dear Mrs. Rebecca, I couldn’t be more thankful on the rewiew about your recent stay at Grand Park Royal Cozumel. We truly appreciate your score.We are definitely looking forward to welcome your return in the near future. Kind regards

6/10 - 괜찮아요

Kelly Charles

2024년 3월에 7박 숙박함
답변 제공: Guest service manager. 님, 2024년 4월 19일
Dear Mrs. Kelly, we have shared your comments with our staff in order to enhance our services. We strive to maintain high standard of service and quality for a great vacation experience.Cordially

6/10 - 괜찮아요

Kirsten

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The beds were comfortable and the room was nice. The toilet would not flush well. Room service took an hour and the food was not edible. Overcooked, or undercooked the food in most of the restaurants was also sub par. We had to eat outside of the resort because the food was so terrible.
2024년 3월에 7박 숙박함
답변 제공: Guest service manager. 님, 2024년 3월 27일
Dear Mr. Kristen, first of all, we want to express our gratitude for having stayed at Grand Park Royal Cozumel, we appreciate your detailed review which will help us detect opportunity areas to enhance our overall service.Thank you very much for your comments, we have taken note of each of them. We reiterate our gratitude. Cordially yours

10/10 - 훌륭해요

Timothy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property and the food are great but the best part is the staff. They are incredibly polite and professional.
2024년 3월에 7박 숙박함
답변 제공: Guest service manager. 님, 2024년 3월 27일
Dear Mr. Timothy, thank you for sharing your wonderful comments about your visit at Grand Park Royal Cozumel, I am very glad to learn you had a delightful time with us, and we highly appreciate your compliments on our culinary offer and wonderful service. We are definitely looking forward to welcome your return in the near future. Yours sincerely,

6/10 - 괜찮아요

Nicole

단체 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The staff when you check in is wonderful. Other then that they are not very friendly and speak or understand little english. There is not enough seating for the amount of people there. Restaurants cannot accommodate the people either
2024년 3월에 7박 숙박함
답변 제공: Guest service manager. 님, 2024년 3월 26일
Dear Mrs. Nicole, first of all, we want to express our gratitude for having stayed at Grand Park Royal Cozumel, as well as for taking the time to share your experience with us. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service.Thank you very much for your comments, we have taken note of each of them. We reiterate our gratitude. Cordially yours

8/10 - 좋아요

corey

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The resort was conveniently located within walking distance to many things. The staff were friendly and the resort was very clean. The only thing that was below average was the food.
2024년 3월에 6박 숙박함
답변 제공: Guest service manager. 님, 2024년 3월 25일
Dear Mrs. Corey, let us thank you in the first place for staying at Grand Park Royal Cozumel. It is very unfortunate to learn that we do not meet your expectations about our food, we are working on new menus that will be ready soon. We look forward to the opportunity to welcoming you again you one more time, so you can experience our improvements. Kind regards

6/10 - 괜찮아요

Heidi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The resort was conveniently located near downtown cozumel. The food at the resort wasnt the greatest. Im gluten free and while there were options, i would have liked GF bread options. The menus on the resort app were not as extensive as what you were actually offered.Also on the website it mentioned several food options but were not actually pffered.
2024년 3월에 6박 숙박함
답변 제공: Guest service manager. 님, 2024년 3월 26일
Dear Mrs. Nicole, first of all, we want to express our gratitude for having stayed at Grand Park Royal Cozumel, as well as for taking the time to share your experience with us. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service.Thank you very much for your comments, we have taken note of each of them. We reiterate our gratitude. Cordially yours

10/10 - 훌륭해요

Marcin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly and plenty of food from all inclusive restaurants clean and overall very good personal.
2024년 3월에 5박 숙박함
답변 제공: Guest service manager. 님, 2024년 3월 25일
Dear Mr Marcin, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience.We are definitely looking forward to welcome your return in the near future. Kind regards

8/10 - 좋아요

Kristin Marie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Guest service manager. 님, 2024년 4월 15일
Dear Mrs. Kristin, I couldn’t be more thankful on the rewiew about your recent stay at Grand Park Royal Cozumel. We truly appreciate your score.We are definitely looking forward to welcome your return in the near future. Kind regards

8/10 - 좋아요

Jana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Guest service manager. 님, 2024년 3월 25일
Estimada Srta. Jana, muchas gracias por su preferencia y por su amable reseña. Nos sentimos muy satisfechos de saber que su estancia fue de toda satisfactoria.Esperamos volver a tener la oportunidad de recibirle, será un placer atenderle.Muy cordialmente

6/10 - 괜찮아요

Kyle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I have been to this place on 2 different trips for a week at a time. They are trying to do some remodeling right now. The thing most everyone complained about was the food. It was not good. They need to switch things up.
2024년 3월에 7박 숙박함
답변 제공: Guest service manager. 님, 2024년 3월 21일
Dear Mr. Kyle, first of all, we want to express our gratitude for having stayed at Grand Park Royal Cozumel, as well as for taking the time to share your experience with us. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service.Thank you very much for your comments, we have taken note of each of them. We reiterate our gratitude. Cordially yours

6/10 - 괜찮아요

Aliasgar

아이를 동반한 가족 여행
좋아요: 청결 상태
During my recent stay, I found the experience to be comfortably average. The resort itself boasts a variety of amenities that cater to a wide range of interests, ensuring that there's something for everyone to enjoy. Accommodations: The rooms were clean and well-maintained, providing a cozy retreat after a day full of activities. The housekeeping staff was attentive, ensuring that our needs were met promptly. Food and Restaurants: The resort's dining options were limited. While the food was not exceptional, it was satisfactory, with a decent selection of dishes. The flavors were generally good, though not particularly memorable. The service at these establishments was efficient, and the staff was friendly, contributing to a pleasant mealtime experience. Overall Experience: For those seeking a no-frills, relaxing getaway, this resort hits the mark. It may not dazzle with culinary delights, but it provides a solid, comfortable stay that can be enjoyed by all members of the family.
2024년 2월에 5박 숙박함
답변 제공: Guest service manager. 님, 2024년 3월 19일
Dear Mr. Aliasgar, first of all, we want to express our gratitude for having stayed at Grand Park Royal Cozumel, as well as for taking the time to share your experience with us. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service.Thank you very much for your comments, we have taken note of each of them. We reiterate our gratitude. Cordially yours

10/10 - 훌륭해요

América

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Personal muy amable, y siempre al pendiente con lo que se necesite.
2024년 3월에 4박 숙박함
답변 제공: Guest service manager 님, 2024년 3월 19일
Estimada Srta. América, muchas gracias por su preferencia y por su amable reseña. Nos sentimos muy satisfechos de saber que su estancia fue de toda satisfactoria.Esperamos volver a tener la oportunidad de recibirle, será un placer atenderle.Muy cordialmente

10/10 - 훌륭해요

Nicollette

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We’ve stayed here a few times and always have a lovely time! The staff is super helpful and kind! We don’t speak much Spanish, but they try to accommodate us (which is more than generous since we are in their country) and speak as much English as possible. They are always cleaning and maintaining the property. If the beach/pool are your priority, make sure you get a spot early in the morning. The food and drinks are awesome!
2024년 3월에 6박 숙박함
답변 제공: Guest service manager. 님, 2024년 3월 19일
Dear Nicollete, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience.We are definitely looking forward to welcome your return in the near future. Kind regards

8/10 - 좋아요

Carina

2024년 3월에 7박 숙박함
답변 제공: Guest service manager. 님, 2024년 4월 5일
Dear Mrs. Carina, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience.We are definitely looking forward to welcome your return in the near future. Kind regards

8/10 - 좋아요

Ty

2024년 3월에 7박 숙박함
답변 제공: Guest service manager. 님, 2024년 4월 2일
Dear Mr. Ty, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience.We are definitely looking forward to welcome your return in the near future. Kind regards

8/10 - 좋아요

Andrea

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love the property, I wish they would serve food a little warmer
2024년 2월에 6박 숙박함
답변 제공: Guest service manager. 님, 2024년 3월 11일
Dear Mrs. Andrea, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience, rest assured that the point you mentioned will be taken care We are definitely looking forward to welcome your return in the near future. Kind regards

6/10 - 괜찮아요

Jodi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Poor quality of food, would not recommend. Drinks are so so. Sick for 3 days. Staff was great!! Property is beautiful!!
2024년 3월에 5박 숙박함
답변 제공: Guest service manager. 님, 2024년 3월 11일
Dear Mr. Jodi, let us thank you in the first place for staying at Grand Park Royal Cozumel. It is very unfortunate to learn that we do not meet your expectations about our food, we are working on new menus that will be ready soon. We look forward to the opportunity to welcoming you again you one more time, so you can experience our improvements. Kind regards

6/10 - 괜찮아요

Wiliam

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Needs more beach chairs.Food was not as hot as it should have been.Mexican restaurantwas alful.Noise! Lots of construction goig on.I paid for a private transfer with package round trip.From airport to hotel I had a private transfer,from hotel back to the airport ,had a voucher for a cab.Not what i paid for.I took cabs todowntown San Migual for 10 US.
2024년 3월에 7박 숙박함
답변 제공: Guest service manager. 님, 2024년 3월 11일
Dear Mr. William, I regret to learn that we didnt meet your expectations, I sincerely apologize for any incronvenience we have caused you. All mentioned service points has been addressed and reviewed with the proper supervisos, and immediate actions has being taken.I reiterate my sincere apologies

8/10 - 좋아요

james

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We liked this property. Also liked that they were making improvements to the property. Food at buffet was better than our previous stay. Sure wish there were more lounge chairs on property. There is plenty of room to add more seating options.The staff is amazing. If you are looking for gourmet restaurants this is not your place but you won't starve. Your on vacation enjoy yourself.
2024년 3월에 7박 숙박함
답변 제공: Guest service manager. 님, 2024년 3월 11일
Dear Mr. James, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience.We are definitely looking forward to welcome your return in the near future. Kind regards

6/10 - 괜찮아요

deborah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is very large and I like the people (staff)very much. We had room on the 8th floor which has a beautiful view of the ocean and the grounds which were in the process of being replanted. Facilities are very clean. But despite staying there of the years the things that lack are quiet. Because I am an active diver when I get back to hotel I am tired and we can’t escape the entertainment noise no matter where our room is located. If you want to sleep between 9-10:30pm you literally need ear plugs. We didn’t eat at the specialty restaurants (only visited buffet) and whole staff seems to want to please but the hot foods generally are not. They started doing specialty drinks in the buffet and that was fun and very good (thank you Damian). Towels are very hard to come by at pool. Either they are out or no one is working the towel station. About frustrating. Should mention the shower!!!! Best one ever!!!! Great temperature and water pressure. A/C in room left us something to be desired. Despite we could regulate the temp we could not get it to less than 20.5 despite setting to 14. 20.5 should have been fine but we ran hot during the night and since they don’t do double sheet (duvet only), you may run hot and cold.
2024년 3월에 7박 숙박함
답변 제공: Guest service manager. 님, 2024년 3월 11일
Dear Mrs. Deborah, first of all, we want to express our gratitude for having stayed at Grand Park Royal Cozumel, as well as for taking the time to share your experience with us. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service.Thank you very much for your comments, we have taken note of each of them. We reiterate our gratitude. Cordially yours

10/10 - 훌륭해요

Eric 님, Paradise Valley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place. Well located. Well kept.
2024년 2월에 4박 숙박함
답변 제공: Guest service manager. 님, 2024년 3월 8일
Dear Mrs. Susan, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience.We are definitely looking forward to welcome your return in the near future. Kind regards

10/10 - 훌륭해요

Susan

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The grounds were beautifully maintained with lots of trees and tropical plants. The staff was very friendly and accommodating. The beds were amazingly comfortable and rooms were very clean. The food was delicious. I especially liked the coffee shop offering ice cream and sandwiches daily.
2024년 2월에 8박 숙박함
답변 제공: Guest service manager. 님, 2024년 3월 8일
Dear Mrs. Susan, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience.We are definitely looking forward to welcome your return in the near future. Kind regards

8/10 - 좋아요

Shankari 님, Santa Cruz

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Guest service manager. 님, 2024년 3월 27일
Dear Mr. Shankari, thank you for taking the time to share your feedback about your most recent stay in Grand Park Royal Cozumel, I am very happy to read you had a memorable experience.We are definitely looking forward to welcome your return in the near future. Kind regards

6/10 - 괜찮아요

GABRIELA

단체 여행
Hotel normal
2023년 12월에 4박 숙박함
답변 제공: Guest service manager. 님, 2024년 3월 7일
Estimada Srta. Gabriela, ante todo, queremos expresarle nuestro agradecimiento por haberse hospedado en Grand Park Royal Cozumel. Gracias también por tomarse el tiempo para compartir su experiencia, esperamos nos brinde nuevamente la oportunidad de recibirle, será un placer atenderle, Muy cordialmente

4/10 - 별로예요

teresa

연인과의 여행
The food was the same in all restaurants. It was poor quality. They used hot dogs for sausage as a breakfast. The staff was phenomenal. They are hard workers. You see them as wait staff in the morning and bartending at night. Much respect for all the personnel. The area is beautiful. But if you see the food is bad, it makes for a poor stay, and we ate ….or tried to eat at each different restaurants. But it was poor and they had the same salad bar in each of the four restaurants. We didn’t want hot dogs and hamburgers. We wanted the Mexican food of the island. Once again. The food was very bad. The entire staff was better than a 5 star hotel!
2024년 2월에 4박 숙박함
답변 제공: Guest service manager. 님, 2024년 3월 6일
Dear Mrs. Teresa, first of all, we want to express our gratitude for having stayed at Grand Park Royal Cozumel, as well as for taking the time to share your experience with us. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service.Thank you very much for your comments, we have taken note of each of them. We reiterate our gratitude. Cordially yours

4/10 - 별로예요

Madina

2024년 3월에 3박 숙박함
답변 제공: Guest service manager. 님, 2024년 3월 25일
Estimada Srta. Madina, permítame agradecerle en primer lugar por haberse hospedado en Grand Park Royal Cozumel. Para nosotros los comentarios de nuestros huéspedes son muy valiosos, le agradecería mucho si nos pudiera compartir los detalles sobre su estancia.Le agradezco de antemano su amable disposición para compartirnos los detalles de su estancia. Muy cordialmente

6/10 - 괜찮아요

james

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The buffet was not good. The water tasted bad, which is why the 8 people I traveled with came all had diarrhea for 5 days. The beach is super small, so is the pool area near the ocean. I've stayed at worse places and nicer places. I would definitely not recommend this place. On a good note, the FUNTASTIC staff were awesome!! It was the place that was not good.
2024년 2월에 7박 숙박함
답변 제공: Guest service manager. 님, 2024년 3월 2일
Dear Mr. James, I regret to learn that we didnt meet your expectations, I sincerely apologize for any incronvenience we have caused you. All mentioned service points has been addressed and reviewed with the proper supervisos, and immediate actions has being taken.I reiterate my sincere apologies