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"Jim and the staff was increíble friendly and helpful during our stay. They help us to book everything we need and provides us with professional advise. They were above and beyond. We forgot a power bank in the hotel and they drove to the train station to give it to us "

"We had a perfect stay at Hanoi Royal Palace hotel. All stuff people are very polite and willing to help a lot. We've interacted mostly with Jimmi and he was very supportive with all our needs, from recommendation of what to see and transportation bookings. Perfect location, near to lots of places were to eat very good and sightseeings. Rooms are cleaned every day. We strongly recommend this hotel! "

"The staff is incredible. Great location! Good breakfast buffet. "

"Staff were super nice, addressed any questions or concerns right away. Great pool, they also have a gym that I didn’t get a chance to use. Room was clean, I stayed facing the beach view was phenomenal. Very closed to a lot of restaurants, spa and convenience stores. Def would come back "

"The staff in this hotel are the friendliest staff I have met on my travels. They go above and beyond for everything for us. They were so polite and extremely helpful. The rooms we had were beautiful. The staff were extremely helpful and helped us arrange amazing transportation back to the airport. They arranged the cruise for us to ha long bay and while we were there kept our extra luggage we couldn’t bring with us. I cannot recommend this hotel enough. "

"Everything was great the view from the room was awesome!! The hotel amenities were awesome including the pool and the gym. Directly across the street from the hotel was a path to get to the beach. Unfortunately that area of the beach was filthy with litter l this was the biggest turn off."

"Clean and modern. Value for money "

"Very friendly staff and very clean. Great location"

"Great view of the ocean. Very welcoming staff. Room was very clean. Wish we were here for longer 10/10 😁"