โI checked in to this hotel on July 4th. I had clearly reserved a room with one king bed through Expedia, but was given a room with two queen beds instead. This was the hotel's mistake, not mine. After pointing this out, they moved us to a king roomโthe room we originally paid for. No apology, no explanation.
Unfortunately, the problems didnโt end there. The new room had a clogged sink that wouldnโt drain at all. We called the front desk, and it took 30 minutes for someone to show up. The...
โI stayed here alone when I came to visit my son who lives in Providence. This place is beautiful! It is a renovated historical Boston hotel. The room I had felt like a comfortable, cozy, well appointed bedroom not a hotel room. Staff was always at the front desk no matter the hour and was accommodating. Bottled water, soda, morning snacks and evening cookies are included with the resort fee which I did not expect. It is located in a very quiet area. There were a few homeless people down the...
โWhile attending a conference at the Providence Convention Center I was appreciative of the close proximity from the hotel. Hotel was very clean, staff were very friendly.
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โI love the property! The area wasn't great, but the inside was really unique and eclectic. The furnishings are simple. For a no-fuss stay, definitely come here. I felt very safe even though the area had graffiti. โ
"I checked in to this hotel on July 4th. I had clearly reserved a room with one king bed through Expedia, but was given a room with two queen beds instead. This was the hotel's mistake, not mine. After pointing this out, they moved us to a king roomโthe room we originally paid for. No apology, no explanation.
Unfortunately, the problems didnโt end there. The new room had a clogged sink that wouldnโt drain at all. We called the front desk, and it took 30 minutes for someone to show up. The engineer then spent another 30 minutes tryingโand failingโto fix it. Thatโs a full hour of our travel time wasted because of the hotelโs lack of maintenance.
Despite all this, the front desk still didnโt offer a single word of apology. Instead, they claimed the new room was an โupgrade,โ even though it was on the second floor with a terrible view. Frankly, that felt like a weak excuse rather than any form of customer service.
This experience was unacceptable. I will absolutely not be returning to this hotel, and I strongly advise others to look elsewhere. Poor service, poor communication, and no accountability"
