Dear Michael,Many thanks for taking the time to share details of your recent experience with us!On behalf of the Renaissance Hoi An Resort & Spa community, we would like to express our sincere thanks for your compliments and recognition of the service and facilities of our hotel. Your feedback serves as priceless motivation for our team, and we will surely pass your lovely comments onto them.Once again, thank you for sharing your feedback with us. We hope to host you again soon for more spontaneous discoveries in our charming city.Kind regards, Monica Vo Director of Sales and Marketing Renaissance Hoi An Resort & Spa

Dear Keith,Many thanks for taking the time to share details of your recent experience with us!On behalf of the Renaissance Hoi An Resort & Spa community, we would like to express our sincere thanks for your recognition of the service and facilities of our hotel. Your feedback serves as priceless motivation for our team, and we will surely pass your lovely comments onto them.Once again, thank you for sharing your feedback with us. We hope to host you again soon for more spontaneous discoveries in our charming city.Kind regards, Monica Vo Director of Sales and Marketing Renaissance Hoi An Resort & Spa

Dear Krystle,Many thanks for taking the time to share details of your recent experience with us!On behalf of the Renaissance Hoi An Resort & Spa community, we would like to express our sincere thanks for your compliments and recognition of the service and facilities of our hotel. Your feedback serves as priceless motivation for our team, and we will surely pass your lovely comments onto them.Once again, thank you for sharing your feedback with us. We hope to host you again soon for more spontaneous discoveries in our charming city.Kind regards, Monica Vo Director of Sales and Marketing Renaissance Hoi An Resort & Spa

Dear Yuriko,Many thanks for taking the time to share details of your recent experience with us!On behalf of the Renaissance Hoi An Resort & Spa community, we would like to express our sincere thanks for your recognition of the service and facilities of our hotel. Your feedback serves as priceless motivation for our team, and we will surely pass it onto them.Once again, thank you for sharing your feedback with us. We hope to host you again soon for more spontaneous discoveries in our charming city.Kind regards, Monica Vo Director of Sales and Marketing Renaissance Hoi An Resort & Spa

Dear Tina,Many thanks for taking the time to share details of your recent experience with us on Expedia!On behalf of the Renaissance community, we would like to express our sincere thanks for your compliments and recognition of the service and facilities of our hotel. Your feedback serves as priceless motivation for our team, and we will surely pass your lovely comments onto them.Once again, thank you for sharing your feedback with us. We hope to host you again soon for more spontaneous discoveries in our charming city.Kind regards, Monica Vo Director of Sales and Marketing Renaissance Hoi An Resort & Spa

Dear Mr. Hung Ngo,Many thanks for taking the time to share details of your recent experience with us on Expedia!On behalf of the Renaissance community, we would like to express our sincere thanks for your compliments and recognition of the service and facilities of our hotel. Your feedback serves as priceless motivation for our team, and we will surely pass your lovely comments onto them.Once again, thank you for sharing your feedback with us. We hope to host you again soon for more spontaneous discoveries in our charming city.Kind regards,Monica VoDirector of Sales and MarketingRenaissance Hoi An Resort & Spa

Dear Nghia,Many thanks for taking the time to share details of your recent experience with us on Expedia!On behalf of the Renaissance community, we would like to express our sincere thanks for your compliments and recognition of the service and facilities of our hotel. Your feedback serves as priceless motivation for our team, and we will surely pass your lovely comments onto them.Once again, thank you for sharing your feedback with us. We hope to host you again soon for more spontaneous discoveries in our charming city.Kind regards, Monica Vo Director of Sales and Marketing Renaissance Hoi An Resort & Spa

Dear Sir/Madam,Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An.We are very happy to know that you enjoyed our facilities, activities and breakfast. Comments like yours are motivating our team to continue delivering exceptional and personalized services to our guestsSincerely,Tan Thi HongDirector Of Operation

Dear Mr/Ms Kyeonghan,Thank you for your kind review, We are delighted to read that you had a wonderful experience during your stay at Vinpearl Resort and Spa Hoi An. We enjoyed reading your compliments about our employees, who can went extra mile to create an amazing experience to you and and your family. We hope to be able to welcome you back in the near future .Sincerely,Tan Hong(Ms)Director Of Operation

Dear Mr/Ms. Belinda,Greeting from Vinpearl Resort & Spa Hoi An! First and foremost, it was a great pleasure to welcome you to Vinpearl Resort & Spa Hoi An, it is our sincere wish and conviction that you become our loyal guest from now on. Thank you very much for taking the time to complete our comment card with reference to your stay at Vinpearl Resort & Spa Hoi An. We have been delighted to read your precious comments that you have enjoyed all aspects of your stay with us and my colleagues lived up to the expectations and was able to provide the true Vinpearl experience to you. We are looking forward to welcoming you back in the nearest possible time and wishing that your next farewell will be fuller of unforgettable moments than the first one. Yours very truly, Tan Thi HongDirector Of Operation

Dear Sir/Madam,Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An.We are very happy to know that you enjoyed our facilities, activities and breakfast. Comments like yours are motivating our team to continue delivering exceptional and personalized services to our guestsSincerely,Tan Thi HongDirector Of Operation

Dear Mr. Justine , Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An. We are very happy to know that you enjoyed our facilities, activities and breakfast. Comments like yours are motivating our team to continue delivering exceptional and personalized services to our guests Sincerely, Tan Thi Hong Director Of Operation

Dear Mr./Ms Beng Jin,Thank you very much for taking the time to review your recent stay with us.I am pleased to read that you found our resort, a lovely place in Hoi An. My apologies for the comments where we missed our standards. As we are always striving to provide an exceptional experience for our guests and improve our standards, services, we very much appreciate your feedback.Please share more detail about your last stay at our hotel via email : v.tamhtm@vinpearl.com or mobile phone : +84 935654468.We hope to have an opportunity to welcome you back in the near future where your experience will be of a more positive nature.Best regards,Tan Thi HongDirector Of Operation

Dear Sir/Madam,Thank you for your kind review, We are delighted to read that you had a wonderful experience during your stay at Vinpearl Resort and Spa Hoi An. We enjoyed reading your compliments about our employees, who can go extra mile to create an amazing experience to you and your family. We hope to be able to welcome you back in the near future .Sincerely,Tan Hong(Ms)Director Of Operation

Dear Mr.Jean Pierre ,Thank you very much for taking the time to review your recent stay with us.I am pleased to read that you found our resort, a lovely place in Hoi An. My apologies for the comments where We missed our standards. As we are always striving to provide an exceptional experience for our guests and improve our standards , services, we very much appreciate your feedback.We hope to have an opportunity to welcome you back in the near future where your experience will be of a more positive nature.Best regards,Tan Thi HongDirector Of Operation

Dear Sir/Madam,Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An. We are very happy to know that you enjoyed our facilities, activities and breakfast. Comments like yours are motivating our team to continue delivering exceptional and personalized services to our guests.We're looking forward to welcoming you back in the near future.Sincerely,Director Of OperationTan Thi Hong

Dear Sir/Madam, Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An. We are very happy to know that you enjoyed our facilities, activities and breakfast. Comments like yours are motivating our team to continue delivering exceptional and personalized services to our guests. We're looking forward to welcoming you back in the near future. Sincerely, Director Of Operation Tan Thi Hong

Xin Chao Mr. Brenda, Thank you for choosing Vinpearl Resort & Spa Hoi An as your accommodation. We would like to express our gratitude for the time taken to share with us your wonderful stay with us at Vinpearl. I will definitely share these with our Team and hoping to escalate further our customer service satisfaction. We hope to welcome you once again in near future. Sincerely, Tan Thi Hong - Director Of Operation

Xin Chao Mr.Long, Thank you for choosing Vinpearl Resort & Spa Hoi An as your accommodation. We would like to express our gratitude for the time taken to share with us your wonderful stay with us at Vinpearl. I will definitely share these with our Team and hoping to escalate further our customer service satisfaction. We hope to welcome you once again in near future. Sincerely, Tan Thi Hong - Director Of Operation

Dear Mr. The Pham,Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An. We are very happy to know that you enjoyed your stay with our facilities, activities and breakfast. Comments like yours are motivating our team to continue delivering exceptional and personalized services to our guests.We're looking forward to welcoming you back in the near future.Sincerely,Austin Stanley RobinsonGeneral Manager

Dear Mr Petra Thank you for taking the time to provide us with your valuable feedback. At Vinpearl Resort & Spa Hoi An, we aim to provide our guests with excellent service along with 5-star facilities to ensure their stay is memorable. We are glad that you enjoyed your overall stay with us. On the other hand, we do apologize as some aspects during the process of providing our service did not meet your expectation; therefore, led to some downfalls in your experience during your stay here with us. Please rest assured that your feedback is greatly appreciated and has been shared with our relevant departments to enhance the level of service provided to our guests. We do hope to have a chance to welcome you and your family to Vinpearl Resort & Spa Hoi An in the future. Should you need any further assistance please do not hesitate to contact us. Kind regards, Phap Le Front office manager

Xin chào Mr. Louise, Many thanks for sharing such a detail feedback about your recent stay with us. It's our great honor to know that we have exceeded the guest's expectation and successfully delivers a good guest's experience while staying with us at Vinpearl. This would definitely spearhead us to the next level and we will continue to strive for customer excellence. Once again thank you and look forward to welcoming you and your family once again. Sincerely, Thoa Nguyen General Manager

Xin chào Ms. Joanna, We are incredibly grateful that you took the time out to leave us this review. Our hotel values put guest satisfaction as top priority and we are committed to our guests. Its guests like you that make our job wonderful. Once again, thank you for choosing us and we look forward to serving you again. Sincerely, Thoa Nguyen General Manager

Xin chào Ms. Victoria, We are incredibly grateful that you took the time out to leave us this review. Our hotel values put guest satisfaction as top priority and we are committed to our guests. Its guests like you that make our job wonderful. Once again, thank you for choosing us and we look forward to serving you again. Sincerely, Thoa Nguyen General Manager

Xin Chào valued guest, Thank you for choosing Vinpearl Resort & Spa Hoi An as your accommodation. It's through your sharing that gives us more confidence in improvisation to our existing service standards. We would share this to our Team and will definitely continue to challenge ourselves to achieve better guest's experience for Vinpearl. Once again, the hotel appreciates your kind words and look forward to serving you again in future. Sincerely, Thoa Nguyen General Manager

안녕하십니까 고객님, 고객님의 소중한 휴가를 빈펄 호이안 리조트 & 스파와 함께 해주셔서 진심으로 감사드립니다. 앞으로도 최고의 서비스와 시설로 고객님을 모실 것을 약속 드리며, 고객 한 분 한 분 모두 만족시켜드리기 위해 최상의 서비스를 제공하도록 끊임없이 노력하겠습니다. 앞으로도 저희 빈펄 호이안 리조트 & 스파에 많은 관심과 이용 부탁 드리며 빠른 시일 내에 다시 모실 수 있기를 기대하겠습니다. 감사합니다.

Xin Chao Ms. Thuy Tien, Thank you for choosing us as your accommodation. First of all, we would like to extend our sincerely apologies for the shortcoming of service during your stay. We are usually known for our great customer service and attention to detail in everything that we do. We of course would like to do the same for you. Please rest assured that we are taking this matter extremely seriously and we are undertaking a thorough review to ensure that an incident like what you experienced does not happen again. Once again, I would like to send a very sincerely apology on behalf on The Hotel Management and we hope that we have the opportunity to regain your trust and welcome you back to our hotel. Sincerely, Thoa Nguyen General Manager

Xin chào Mr JJ, Thank you for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what we are doing. Once again, the hotel appreciates your kind words and look forward to serving you again in future. Sincerely, Thoa Nguyen General Manager

Xin chào Ms. Amanda, I hope this email finds you well and I'm glad that you are satisfied and having accorded us the opportunity to be of service to you and your family. Our usual high level of service standards has won many customer's confidence. Regarding to the noise from other guests next door, i'm sorry for that inconvenience and I sincerely hoping that you will recommend Vinpearl Resort for your next company's outing. I will assured your kind self that I will prepared my team to welcome you and your team to our resort again. Sincerely, Thoa Nguyen General Manager

Xin Chào Mr. William, Thank you for choosing Vinpearl Resort & Spa Hoi An as your accommodation. It's through your sharing that gives us more confidence in improvisation to our existing service standards. We would share this to our Team and will definitely continue to challenge ourselves to achieve better guest's experience for Vinpearl. Once again, the hotel appreciates your kind words and look forward to serving you again in future. Sincerely, Thoa Nguyen General Manager

Xin chào Mr. Martin, Thank you for leaving us such a good review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what we are doing. Once again, the hotel appreciates your kind words and look forward to serving you again in future. Sincerely, Thoa Nguyen General Manager

Xin Chào valued guest, Thank you for choosing to stay at Vinpearl Resort & Spa Hoi An and taking your time to share your experience during your visit. We are sorry to learn that you had encountered some challenges during your stay with us and the impact it had on your overall comfort. Please accept our sincere apologies for any in convenience caused you. Your feedback allows us the chance to improve our guest experience, and we truly appreciate you sharing it with us. We hope you will reconsider another visit and allow us the opportunity to better your stay. Sincerely, Thoa Nguyen General Manager

Dear Manish, I'm pleased to hear that you have had a great stay with us at Vinpearl and I believe my team will continue to strive to achieve even better for all our guests. Looking forward to welcoming you and your family once again in 2019 summer. Sincerely yours ,

I delighted to hear your good comments about our hotel and my colleague Vlad. It was really nice to have you here , wish to meet with you again in Vietnam and good luck in your new live at Japan, all the best . Ugras