โAt first, the room was prepared for someone else, room service drink did not come as ordered, the cafe had terrible wait on the food(both breakfast and lunch), and no apologies from the staff. The individual components are good but the service connection needs major improvements.โ
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From the moment we arrived at The Sherry-Netherland, we were treated like royalty. The level of service and attention to detail was beyond exceptionalโtruly a five-star experience in every way.
We came to celebrate our anniversary, and the staff made it incredibly special. From a warm welcome at check-in to the thoughtful touches in our roomโlike champagne and a handwritten noteโit was clear they went above and beyond to make our stay memorable.
Our room was beautifully appointed, combining...
โThis is an iconic hotel in nyc so I had high expectations. The hotel was nice in general, but it took an hour to change my room (bellman didn't show up for an hour) and front desk hung up on my phone call ( I heard they were very busy due to many check-ins ). I don't expect this kind of service for the five star hotel with exceptionally high rate.โ
โA very small room. It's not upgraded at all. I woke up early in the morning of January 1st of the new year because of the loud sex noise in the neighboring room. There is dirt on the towel and gown. The Pierre Hotel did not offer a 20% discount on food and beverage.โ
โThis hotel is the best location and everything else is not good
First of all, I have seen almost only white guests for four days, but it is not a hotel, it is a white favorite hotel and I felt it as a full business hotel and a luxury event hotel, not a hotel to be used by New Yorkers.
It was crowded with various events and parties, and only people with full dresses and suits visited.
As a tourist who has not been dressed up, I am a hotel that gives me a feeling of being somewhat...
"Everything was awesome and very satisfactory. Servic,convenience and room service were all great. One thing wistful was way of showerhead which was not easy to use. I think manual to use it properly is needed.
Everything except that was wonderful."
