14 개의 야외 수영장

엘 도라도 카시타스 로얄 스파 리조트 - 더 포괄적으로 여행 후기

5 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 20개 이용 후기 중 8개" "
평점 8 - 좋아요. 20개 이용 후기 중 9개" "
평점 6 - 괜찮아요. 20개 이용 후기 중 1개" "
평점 4 - 별로예요. 20개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 20개 이용 후기 중 1개" "

8.6/10

청결 상태

8.0/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

8/10 - 좋아요

Todd

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet and relaxing.
2024년 2월에 7박 숙박함
답변 제공: General Management 님, 2024년 3월 25일
Dear Todd,,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind RegardsGeneral Management

8/10 - 좋아요

Michelle

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
I loved the staff, everyone was so nice. The property was stunning and well kept. However, the management of the property needs attention.I ordered room service and never recieced it, twice , even after calling to confirm that it was still coming it never came. Prepare to do alot of walking even though there are alot of golf carts around...most of them are speeding around the property narrowly avoiding running over the guest...not giving rides.
2024년 2월에 4박 숙박함
답변 제공: General Management 님, 2024년 3월 13일
Dear Michelle,Thank you for your feedback. We're glad you enjoyed our friendly staff and the stunning property. Sincerely,General Management

10/10 - 훌륭해요

Richard Adair

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was the best trip to Mexico we've experienced in the past several years, and we have visited Puerto Vallarta, Riviera Maya (another resort), and Cancun. The food was delicious at every restaurant, the staff were extremely helpful and nice, and all grounds and rooms were immaculately clean every day. Amazing place!
2024년 1월에 7박 숙박함
답변 제공: General Management 님, 2024년 3월 25일
DearThank you so much for your wonderful feedback! We're thrilled to hear that your trip to our resort was the best you've experienced in Mexico in several years. It means a lot to us to know that you found the food delicious, the staff helpful and friendly, and the grounds and rooms impeccably clean. We strive to provide an amazing experience for all our guests, and we're delighted that we succeeded in making your stay memorable. We hope to have the pleasure of welcoming you back for another fantastic experience in the future!Warm regards,General Management

8/10 - 좋아요

Martha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: General Management 님, 2024년 3월 13일
Dear Martha,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,General Management

10/10 - 훌륭해요

Dean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 7박 숙박함
답변 제공: General Management 님, 2024년 1월 31일
Dear Dean,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,General Management

4/10 - 별로예요

Max

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I went to this resort back to back two years in a row. It's under new ownership on this last vacation we had and you could definitely tell. What a complete turnaround from last time. Long story short you couldn't pay me to come back. It's almost like we weren't even staying at a resort and we were in a local town where every single person is trying to take advantage of you. I'm 36 years old, I've been all over the world to different resorts and I've been to Mexican resorts all over the country over 23 times. If you're looking for a resort that's going to try and take advantage of you and make you feel uncomfortable along the way go for it
2023년 12월에 4박 숙박함
답변 제공: General Management 님, 2024년 1월 24일
Dear Max,We appreciate you taking the time to share your feedback. We sincerely apologize if your experience did not meet your expectations, and we're sorry to hear about any discomfort you may have felt.We strive to continually improve our services, and your input helps us identify areas for enhancement.Thank you for bringing your concerns to our attention, and we hope to have the opportunity to address them and welcome you back for a more positive experience.Best regards,General Management

10/10 - 훌륭해요

Richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the swim up casita. Concierge staff (Zemy and Kayla) were most helpful. Santa Fe Grill was a favorite.
2024년 1월에 7박 숙박함
답변 제공: General Management 님, 2024년 1월 24일
Dear Richard,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you loved the swim-up casita and that our concierge staff, Zemy and Kayla, were able to provide helpful assistance throughout your stay.It's wonderful to know that Santa Fe Grill became a favorite dining spot for you. Our team strives to create memorable experiences, and we're pleased to hear that we could contribute to your overall enjoyment.Thank you once again for choosing us, and we hope to have the pleasure of hosting you again in the future!Best regards,General Management

10/10 - 훌륭해요

Lindsey

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had such a great time here and would definitely go again!
2024년 1월에 3박 숙박함
답변 제공: General Management 님, 2024년 1월 24일
Dear Lindsey,We're thrilled to hear that you had such a great time during your stay. Providing a memorable and enjoyable experience for our guests is our top priority, and we're delighted that we could meet your expectations.Your satisfaction is our greatest reward, and we would be honored to welcome you back for another wonderful stay.Once again, thank you for your kind words, and we look forward to the opportunity of hosting you again in the future!Best regards,General Management

8/10 - 좋아요

Sharin

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
I have stayed at this property 4 times. I am surprised of the many new rules since I understand new management has taken over, yet rooms ,including the Casitas are not as up to date as they used to be. They've taken away a lot of what was fun, close things down earlier, and make you have a reservation at every restaurant for dinner. The food really hasn't changed, and the room service menu has become lackluster, as has the regular food. I miss the craft beer options since the last time I was there. The follow up and follow through on customer service's end was not stellar this time around. I was considering becoming a member, but after even inquiring 3 times, nobody wanted to follow up to talk with me about it. Sadly, this may be my last time at such an amazing place I used to love and enjoy.
2024년 1월에 1박 숙박함
답변 제공: General Management 님, 2024년 1월 24일
Dear Sharin,We appreciate your candid feedback and apologize for any disappointment you experienced during this visit.Thank you for bringing your concerns to our attention. We appreciate the opportunity to address them and hope to have the chance to welcome you back for a more positive experience in the future.Best regards,General Management

10/10 - 훌륭해요

Luis

2024년 1월에 5박 숙박함
답변 제공: General Management 님, 2024년 3월 13일
Dear Luis,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,General Management

8/10 - 좋아요

Conrad

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
3rd visit great, but we planned for a floor level casita and recieved a second floor casita..Resort is awesome..
2023년 12월에 5박 숙박함
답변 제공: General Management 님, 2024년 1월 24일
Dear Conrad,Thank you for taking the time to share your feedback. We appreciate your loyalty as a returning guest and are pleased to hear that you had another great experience at the resort.We value your continued support and look forward to the opportunity to welcome you back for another wonderful stay. Best regards,General Management

2/10 - 너무 별로예요

Jenny

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함
답변 제공: General Management 님, 2024년 1월 24일
Dear Jenny,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay.We take your comments seriously and will share them with our team for further review. We appreciate your honesty and hope to have the opportunity to welcome you back in the future.Best regards,General ManagementGeneral Management

6/10 - 괜찮아요

Tezo

2023년 11월에 4박 숙박함
답변 제공: General Management 님, 2024년 1월 24일
Dear Tezo,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Kind RegardsGeneral Management

8/10 - 좋아요

Camdyn

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The level of service has declined in the past few years, and the casitas are really showing their age. The place could use some focus and investment. The property itself is still lovely, but the rocky beaches make the opportunity to get into the ocean pretty impossible. Beachside Bali beds are a dream so still worth it.
2023년 10월에 5박 숙박함

8/10 - 좋아요

Debra Renee 님, Social Circle

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I’m a beach person so disappointed use was limited
2023년 10월에 3박 숙박함

10/10 - 훌륭해요

Yesenia 님, Olathe

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is beautiful and great service!

10/10 - 훌륭해요

Liliana

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 4박 숙박함

8/10 - 좋아요

Jennifer

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 3박 숙박함

10/10 - 훌륭해요

Sheri

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 4박 숙박함