6 개의 레스토랑(세계 요리)

윈덤 알트라 플라야 델 카르멘 어른 전용 올 인클루시브 여행 후기

4 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 2454개 이용 후기 중 1406개" "
평점 8 - 좋아요. 2454개 이용 후기 중 598개" "
평점 6 - 괜찮아요. 2454개 이용 후기 중 252개" "
평점 4 - 별로예요. 2454개 이용 후기 중 96개" "
평점 2 - 너무 별로예요. 2454개 이용 후기 중 102개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Bj

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is wonderful, curteous, and always helpful. Typically not big on eating at a buffett, but the hotel's was very good. Easy access to main strip shopping and dining - hard to go wrong!
2024년 5월에 7박 숙박함

10/10 - 훌륭해요

Manuela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My husband and I have stayed at the Hilton across the street few times before staying at Wyndham. We liked Wyndham more. Food is so much better, and I believe the staff is more friendly. Make sure you get the junior suite and not the standard double bed room because it’s too small.
2024년 5월에 7박 숙박함
답변 제공: Miguel Ángel Morales Rios MOD 님, 2024년 5월 26일
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

8/10 - 좋아요

Jennifer

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If you can get past the horrific smell of sewage (I'm told it's the seaweed buildup) the rest is amazing! Lots of food choices, pizza, sushi, buffet, coffee shop and absolutely everyone was so helpful and friendly. Waldo across the street made us feel safe and planned our excursions with ease. Several shops and dining a walk away. The beach was uninhabital because of the seaweed but we prefer the pools anyway.
2024년 5월에 3박 숙박함
답변 제공: Jaqueline Sosa Manager on Duty 님, 2024년 5월 26일
Thank you very much for sharing your feedback with us. We are delighted to hear that you enjoyed your stay and found everything to be wonderful. We sincerely apologize for the inconvenience caused by the smell of the seaweed.We are continually working to mitigate the impact of seaweed and enhance the quality of our guests' experience. We appreciate your understanding and hope to have the opportunity to welcome you back in the future, providing an even better experience.

10/10 - 훌륭해요

Mikayla

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved this place. The staff was amazing, the property was clean and centrally located, the dining options were both delicious and elegant. I would stay again and again
2024년 5월에 3박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 5월 25일
Dear Guest MikaylaMany thanks for sharing the comments of your recent stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed our location, cleanliness, food and service. Your feedback will be extensive to our team who will feel motivated to continue exceeding our guests' expectations.We look forward to receiving you again. Best Regards,

8/10 - 좋아요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Jaqueline Sosa Manager on Duty 님, 2024년 5월 26일
Thank you for rating your recent stay with us. We're delighted to hear you had a fantastic experience and that we met your expectations. Your perfect score motivates us to continue providing exceptional service. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Manuel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, enjoyed the restaurants the buffet restaurant. Coffee bar and Bars are good.
2024년 5월에 5박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 5월 24일
Dear Guest Manuel,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our location, food and bars amazing. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Alltra, we continuously strive to exceed your expectations.Thank you again for sharing your stay, and we look forward to serving you in the future.Sincerely,

4/10 - 별로예요

Evangelina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn’t like that I was not told how bad the seaweed was . We upgraded to ocean front and could not enjoy our balcony because of the smell . Didn’t even have a beautiful ocean view all we saw was seaweed . We paid for a smelling ugly view
2024년 5월에 6박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 5월 24일
Dear Guest EvangelinaThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Unfortunately, the arrival of sargassum to our beach is a phenomenon that we cannot anticipate and although we work tirelessly to clean it daily, during sargassum season, we are at a great disadvantage. We are sorry that you were not able to enjoy a beautiful view during your vacation.We hope you can give us a second chance to show you that we are working on a project to improve our beach. Do not hesitate to contact us if this happens so we can give special attention to your stay. Sincerely,

10/10 - 훌륭해요

Sean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Miguel Ángel Morales Rios MOD 님, 2024년 5월 25일
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway We look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

10/10 - 훌륭해요

Sarahy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 4월에 3박 숙박함
답변 제공: Jaqueline Sosa Manager on Duty 님, 2024년 5월 24일
Thank you for rating your recent stay with us. We're delighted to hear you had a fantastic experience and that we met your expectations. Your perfect score motivates us to continue providing exceptional service. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Nikki J 님, Bloomington

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My husband and I absolutely loved this resort! The staff is amazing, the food in all of the property restaurants (4 total). We even had room service a few times. Pools were great. We especially enjoyed the daily/nightly on-site activities. 10/10 recommend!!!
2024년 5월에 4박 숙박함
답변 제공: Jaqueline Sosa Manager on Duty 님, 2024년 5월 24일
Thank you for taking the time to share your feedback with us. We are thrilled to hear that you and your husband loved your stay at our resort. We truly appreciate your kind words about our staff. Its wonderful to know that you enjoyed the pools and the activities as well. We sincerely appreciate your recommendation and look foward to welcoming you back in the future.

8/10 - 좋아요

Mary

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was great. Food was great.
2024년 5월에 6박 숙박함
답변 제공: Jaqueline Sosa Manager on Duty 님, 2024년 5월 23일
Thank you for rating your recent stay with us. We're delighted to hear you had a fantastic experience and that we met your expectations. Your perfect score motivates us to continue providing exceptional service. We look forward to welcoming you back in the future.

6/10 - 괜찮아요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
La comida poco variada y le dan unos cupones de cortesía, para que se hagan membresías, que al final no se pueden utilizar para nada
2024년 5월에 5박 숙박함
답변 제공: Joan Canto - Sales Team 님, 2024년 5월 24일
Estimada Elizabeht, Agradecemos el haber escogido Wyndham Alltra como su anfitrión durante su reciente estancia en Playa del Carmen, agradecemos el tiempo invertido en compartir su experiencia, lamentamos saber que su experiencia con los alimentos no fue agradable, le recordamos de la variedad de opciones incluyendo Buffet y varias opciones de comida a la carta, por otro lado los cupones mencionados contienen los términos y condiciones de manera clara. Agradecemos el tiempo invertido en compartir sus impresiones.

6/10 - 괜찮아요

Kamal

2024년 2월에 5박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 5월 23일
Dear Guest KamalOn behalf of Wyndham Alltra Playa del Carmen Adults Only All Inclusive, we thank you for reviewing your experience.We hope that had a nice stay and it will be a pleasure to receive you again.

8/10 - 좋아요

Ruben

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was awesome. Food, staff, cleanliness, entertainment every night was great. Pools were great. Jose the pool waiter was the best. We had a hydrotherapy and massage that was fantastic. Highly recommend. Unfortunately, we stayed a week during seaweed season. Which eventually lets out , a not too pleasant odor. That’s just nature doing it’s thing. I would definitely recommend this property but not in the seaweed season.
2024년 5월에 7박 숙박함
답변 제공: Jaqueline Sosa Manager on Duty 님, 2024년 5월 22일
Thank you for sharing your experience with us! We are thrilled to hear that you enjoyed the amenities, service and entertainment at our property. We are glad you enjoyed your stay despite the seaweed and understanding that is a natural occurrence. We hope to welcome you back soon!

10/10 - 훌륭해요

abel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함
답변 제공: Jaqueline Sosa Manager on Duty 님, 2024년 5월 22일
Thank you for rating your recent stay with us. We're delighted to hear you had a fantastic experience and that we met your expectations. Your perfect score motivates us to continue providing exceptional service. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

perla

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
second second time here and I fell in love with the property. The people are very nice. Rooms are clean. Ocean view is amazing. We stayed at the oceanfront beach walkouts. I'd like that. The security guards were very helpful as well as check in to check out love this place very pretty and the food was great.
2024년 5월에 2박 숙박함
답변 제공: Jaqueline Sosa Manager on Duty 님, 2024년 5월 22일
We're thrilled to hear that you fell in love with our property during your second visit! It's wonderful to know that you enjoyed the clean rooms, amazing ocean view, and helpful staff. We appreciate your kind words about our security guards and check-in process. Thank you for choosing to stay with us again, and we look forward to welcoming you back for another memorable stay!

8/10 - 좋아요

oscar

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel is spotless, really clean. Service was great and friendly. Only downside was that you need to make a reservation for the restaurants and there’s only certain amount of spots per night. Buffet was ok, not bad not great.
2024년 5월에 5박 숙박함
답변 제공: Miguel Ángel Morales Rios MOD 님, 2024년 5월 20일
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsyour comments which allows us to better understand our highs and lows in order to improve our service levelsPlease rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. we will work with the dinner reservations system With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.

10/10 - 훌륭해요

Joham Sebastian

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is very friendly, good food, a lot of options. Everything is clean all the time.
2024년 5월에 4박 숙박함
답변 제공: Miguel Ángel Morales Rios MOD 님, 2024년 5월 20일
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

10/10 - 훌륭해요

Alfredo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent Customer service
2024년 5월에 4박 숙박함
답변 제공: Miguel Ángel Morales Rios MOD 님, 2024년 5월 20일
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

10/10 - 훌륭해요

Nancy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo me ha gustado Excepto la sopa de tortilla que comí en el restaurante “sarape” la tortilla estaba muy fea, pero de ahí en fuera los demás restaurantes muy ricos!!!!
2024년 5월에 4박 숙박함
답변 제공: Miguel Morales Gerente en Turno 님, 2024년 5월 20일
En nombre del personal y la gerencia de nuestro resort, nos gustaría agradecerle sus sugerencias detalladas. Los comentarios de nuestros huéspedes son realmente importantes para nosotros y revisaremos cuidadosamente todos sus comentarios.sus comentarios, lo que nos permite comprender mejor nuestros altibajos para mejorar nuestros niveles de servicioLamentamos saber que no hemos cumplido con sus expectativas durante su visita. compartiremos sus comentarios con nuestro cheff ejecutivo para dar seguimiento a esta oportunidad Por favor, asegúrense de que nos tomamos en serio sus comentarios y aprovecharemos esta oportunidad para trabajar en estas áreas con el fin de brindar un mejor servicio a nuestros huéspedesEsperamos tener el honor de darle la bienvenida de nuevo y brindarle una experiencia verdaderamente extraordinaria

10/10 - 훌륭해요

Jaime

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Jaqueline Sosa Manager on Duty 님, 2024년 5월 22일
Thank you for rating your recent stay with us. We're delighted to hear you had a fantastic experience and that we met your expectations. Your perfect score motivates us to continue providing exceptional service. We look forward to welcoming you back in the future!

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Staff at this resort were friendly and helpful. Room was a great size and food options were good.
2024년 5월에 3박 숙박함
답변 제공: Miguel Ángel Morales Rios MOD 님, 2024년 5월 20일
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

6/10 - 괜찮아요

Melissa 님, Beaverton

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel was fine. There were three dinner restaurants to choose from. 2 were not good at all. The 3rd was fantastic. Some of the best food I have ever eaten. The buffet was much better than I would have expected and I enjoyed eating there for breakfast and most lunches. The sushi place for a lunch option was also good. We did have one day where we could not find a chair by the pool that was shaded. They need more sun umbrellas over the chairs for those that prefer not to be in the direct sun all day. The staff were quite friendly which I appreciated. I was very disappointed that we had to have cold showers for a few days as it took us a few days to figure out the mechanisms for hot and cold were installed backwards. The room was on the street by the beach walk up area and could be loud sometimes, but not too bad. We did have a room that could be connected (an unknown couple on the other side) and we could hear everything through the door which made for it to be annoyingly loud when they played music on their side. Thankfully the room was on the other side was occupied only for two days of our stay otherwise I would have asked to move to a different room without a connecting door. Although it was super convenient to be so close to 5th ave shopping and the one dinner restaurant was great, I am not sure we would stay here again. The bad outweighed the good in too many ways unfortunately,
2024년 5월에 7박 숙박함
답변 제공: Jaqueline Sosa Manager on Duty 님, 2024년 5월 22일
Thank you for sharing your experience with us. We're pleased to hear that you enjoyed aspects of your stay, such as the fantastic food options and the friendly staff. We apologize for any inconveniences you encountered, including the hot and cold water in your room and the noise from the street and connecting room. Your feedback is valuable to us, and we will use it to improve our services and amenities for future guests. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

8/10 - 좋아요

Arjun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함
답변 제공: Miguel Ángel Morales Rios MOD 님, 2024년 5월 20일
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway We look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

10/10 - 훌륭해요

RICK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함
답변 제공: Miguel Ángel Morales Rios MOD 님, 2024년 5월 20일
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway We look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

10/10 - 훌륭해요

Gustavo Isnabel 님, Bridgeport

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lo único que tenemos que decir, y lo más importante para nosotros, la playa,no es habitable. Deberían de resolver esto.Es un lugar espectacular, y la playa sería increíble!
2024년 5월에 4박 숙박함
답변 제공: Jaqueline Sosa Gerente en Turno 님, 2024년 5월 19일
Agradecemos sinceramente sus comentarios sobre la playa y su perspectiva valiosa. Valoramos su opinión y estamos comprometidos en encontrar soluciones para mejorar la experiencia en la playa y preservar su belleza natural. Su estancia en Wyndham Alltra Playa del Carmen es muy apreciada. ¡Gracias por elegirnos!

8/10 - 좋아요

Rodney

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the old style Mexican design. Very unique. Food was good, staff awesome, drinks fair. My one complaint is there is so much noise from outside at the crack of dawn. Hard to sleep past 6 am.
2024년 5월에 3박 숙박함
답변 제공: Jaqueline Sosa Manager on Duty 님, 2024년 5월 19일
Thank you for rating your recent stay with us. We're delighted to hear you had a fantastic experience and that we met your expectations. Your perfect score motivates us to continue providing exceptional service. We look forward to welcoming you back in the future.We're pleased to know that you loved the unique old-style Mexican design of our property, found the food good, and thought the staff was awesome. However, we're sorry to hear about the noise disturbance from outside in the early morning. We'll look into this issue to ensure a more restful stay for our guests.

8/10 - 좋아요

Mitchell Jordan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool needs a swim up bar
2024년 5월에 7박 숙박함
답변 제공: Miguel Ángel Morales Rios MOD 님, 2024년 5월 20일
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway And thank you for your detailed suggestions. Our guests’ feedback is truly important to usPlease be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

10/10 - 훌륭해요

dinah v

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very clean up, kept and very stylish
2024년 5월에 8박 숙박함
답변 제공: Jaqueline Sosa Manager on Duty 님, 2024년 5월 19일
Thank you for rating your recent stay with us. We're delighted to hear you had a fantastic experience and that we met your expectations. Your perfect score motivates us to continue providing exceptional service. We look forward to welcoming you back in the future. Additionally, we're pleased to know that you found the property very clean and stylish.

10/10 - 훌륭해요

John aaron

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The food was great. The staff was great. The drinks were great. The pool was great. The room was great. The entertainment was great. GREAT VACATION!!!
2024년 5월에 7박 숙박함
답변 제공: Miguel Ángel Morales Rios MOD 님, 2024년 5월 20일
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

6/10 - 괜찮아요

Patricia

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The beach was unexceptional and the no smoking policy was rediculous and the fact my friends had to leave early because of your pool not being grounded she was shocked twice because of her pacemaker and you did nothing to compensate her her was unfair this was not her fault and this cost her a lot of money and very high anxiety. Also lack of entertainment at night and what you did have was over at 8 pm. Very disappointed in my stay
2024년 5월에 5박 숙박함
답변 제공: Jaqueline Sosa Manager on Duty 님, 2024년 5월 22일
Thank you for sharing your feedback with us. We understand your concerns and want to assure you that guest safety is our top priority. From the moment your friend informed us of what happened, we were attentive to her situation and took immediate action to ensure her safety.While we are unable to discuss specific guest information, please know that we take all guest inquiries seriously and strive to address them promptly. Regarding your friend's situation, we did inform her that our pool is grounded, and we have been proactive in ensuring her safety.Additionally, I want to clarify that our hotel adheres to a strict no-smoking policy to provide a comfortable environment for all guests. We apologize for any disappointment regarding the lack of entertainment at night and the early end time. Your feedback is important to us, and we will take it into consideration as we continuously strive to improve our services and amenities. If you have any further concerns, please don't hesitate to reach out to us directly. Thank you for choosing to stay with us.

10/10 - 훌륭해요

Tonya

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay
2024년 5월에 4박 숙박함
답변 제공: Miguel Ángel Morales Rios MOD 님, 2024년 5월 20일
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

4/10 - 별로예요

Lee

$350 unexplained charge on my credit card
2024년 5월에 7박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 5월 16일
Dear Guest LeeThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us and we will contact you as soon as possible to verify your chargeWe appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,

10/10 - 훌륭해요

Tsz fung,

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 6박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 5월 17일
Dear Guest Tsz FungMany thanks for posting your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive.It is a pleasure to know that you enjoyed your stay.We look forward to receiving you again.

10/10 - 훌륭해요

Oluwatunmishe

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
It was a great plays to stay some of the staff just didn’t have a great attitude. Asides that’s it was a great time at the resort
2024년 5월에 4박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 5월 16일
Dear Guest OluwatunmisheThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am particularly pleased that you had a nice stay despite the issues with service. I will share your comments with our team, to address the problem and to prevent any future incidences. Here at Wyndham Alltra, we continuously strive to exceed your expectations. Thank you again for sharing your comments, and we look forward to serving you in the future. Sincerely,

8/10 - 좋아요

Belgica

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the resort, it was close to shops and it was safe to walk.
2024년 5월에 3박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 5월 16일
Dear Guest BelgicaMany thanks for sharing the comments of your recent stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed our location and facilities. Your feedback will be extensive to our team who will feel motivated to continue exceeding our guests' expectations.We look forward to receiving you again. Best Regards,

10/10 - 훌륭해요

Chandni

연인과의 여행
좋아요: 직원 및 서비스
This place had an amazing atmosphere. First resort I have ever been to with brilliant entertainment - like really good entertainment we loved absolutely everything about that. The silent disco, pool foam party and fire show were outstanding. I would recommend paying for a pool cabana for a day! Service is great that way. Only downside was the seaweed season was so rife they had loads of rotting seaweed on the poolside beach area which did massively stink out that area and the adjacent rooms. If that was cleared it would have literally been amazing. The northfromt beach access was fine though and the air conditioned rooms had no bad smell. In all a brilliant brilliant place to stay for a fun getaway! The food was also really good at the buffet but the room service is a bit of a no go. Thank you wydham for a fabulous stay :)
2024년 5월에 7박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 5월 15일
Dear Guest ChandniThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am particularly pleased that you had a nice stay despite the issues with the beach and room service. I will share your comments with our team, who will feel motivated. Here at Wyndham Alltra, we continuously strive to exceed your expectations. Thank you again for sharing your comments, and we look forward to serving you in the future. Sincerely,

10/10 - 훌륭해요

Maricela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone is very nice. The property is clean and the food is good.
2024년 5월에 7박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 5월 15일
Dear Guest MaricelaMany thanks for sharing the comments of your recent stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed our service, cleanliness and food. Your feedback will be extensive to our team who will feel motivated to continue exceeding our guests' expectations.We look forward to receiving you again. Best Regards,

4/10 - 별로예요

MAYRA J

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This trip was supposed to be special for our 30 th anniversary. I wanted to cry when we finally got there. This resort had NO beach. The little there is has seaweed that smells like raw sewage.covering it from gates to ocean. The mixed drinks barely have a splash of alcohol. I watched as they made drinks for about 20 min. Everybody wants you to spend money. I booked FULL OCEAN VIEW and they said will if you lean off the balcony and look to the right you can see it. Soo $200 upgrade. Waiters ignore you unless you tip. I asked if there was sister hotel we could spend the day at the beach and they just tried to sell me $300 excursions. I bought pictures from an onsite photographer for over $100 from a romantic dinner I booked and have not received the email with the pictures. The roof top dinner was a joke at another $200.00 I do not recommend this super smelly money pit. I really tried to make it special with upgrades and dinner but we were very disappointed.
2024년 5월에 5박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 5월 15일
Dear Guest MayraThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. Your feedback is very important to us, and I am saddened to hear that you did not enjoy our beach. Please rest assured that we are taking the appropriate measures to improve it. On the other side, we like to give our guest the choice to have a special meal or something that cannot be added in the All Inclusive Package without the need of leaving the hotel, please allow me to express my apologies if you felt not comfortable with this. Finally, we will address your comments regarding drinks and service to prevent any future incidence.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Best Regards,

2/10 - 너무 별로예요

Jackeline

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Some staff is in really bad mode, pool very dirty, it’s an all inclusive resort and all the time the staff said don’t have that product. I don’t recommend this resort
2024년 5월에 5박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 5월 15일
Dear Guest JackelineThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you didn't receive good service or all the products you requested and that our pool was not in a proper condition. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Best Regards,

4/10 - 별로예요

Daniel

연인과의 여행
I purchased a junior suite and the picture showed a view of the ocean I get there and the room is a suite but facing a block wall with no view and they say if I want ocean view I have to pay an extra 280$ and then every excursion activity you can purchase once you get there they try to get you to pay extra money for the same thing you already bought saying they could upgrade it but it’s not they just try to get extra money out of all the time for nothing and the pool gave me a rash all over and they tried to say it was a heat rash
2024년 5월에 7박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 5월 14일
Dear Guest Daniel,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your reservation were incorrect. Please rest assured that we verify the pictures that are shown to prevent any future occurrences. Here at Wyndham Alltra, we continuously strive to show our reality.On the other side, many thanks for the information regarding the concession, we will address the problem to them.Finally, we hope that you are feeling better of your rash; every body is different and we didn't have any other report. Please let me apologize if you felt not listened.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Best Regards,

10/10 - 훌륭해요

Juan David Jaramillo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
5 star service
2024년 5월에 4박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 5월 14일
Dear Guest Jaramillo,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our service amazing. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Alltra, we continuously strive to exceed your expectations.Thank you again for sharing your stay, and we look forward to serving you in the future.Sincerely,

6/10 - 괜찮아요

Donald

단체 여행
좋아요: 숙박 시설 상태 및 시설
Staff was not as nice as it has been and charged more for the upgrade in room
2024년 5월에 7박 숙박함
답변 제공: Miguel Ángel Morales Rios MOD 님, 2024년 5월 14일
Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that the staff was not as nice as it has beenPlease be assured that we are taking the necessary steps to rectify any issues that have caused you concern and to prevent future occurrencesYou can be sure that here at Wyndham Alltra, we continuously strive to meet our guests' needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Do not hesitate to contact me if this happens to ensure you a perfect stay.

10/10 - 훌륭해요

Julian

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff!!!
2024년 5월에 7박 숙박함
답변 제공: Miguel Ángel Morales Rios MOD 님, 2024년 5월 12일
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

6/10 - 괜찮아요

Whitley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함
답변 제공: Jaqueline Sosa Manager on Duty 님, 2024년 5월 13일
Thank you for taking the time to rate your recent stay with us. We appreciate your feedback and are pleased to see that overall, you had a positive experience.If there are any areas where we fell short of your expectations and you feel we can improve, please don't hesitate to share your thoughts with us. Your feedback is invaluable as we strive to continuously enhance our guest experience.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have been to the resort several time and planning on returning.
2024년 5월에 7박 숙박함
답변 제공: Jaqueline Sosa Manager on Duty 님, 2024년 5월 12일
Thank you for rating your recent stay with us. We're delighted to hear you had a fantastic experience and that we met your expectations. Your perfect score motivates us to continue providing exceptional service. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Alfonso

2024년 5월에 1박 숙박함
답변 제공: Miguel Morales Gerente en Turno 님, 2024년 5월 11일
En nombre del personal y la administración de nuestro resort, nos gustaría agradecerle por tomarse el tiempo para publicar una reseña de su experiencia con nosotros. Fue un placer ser su anfitrión durante su reciente escapada Tenga la seguridad de que hemos compartido sus amables comentarios con nuestro equipo como motivación para mantenernos al día con nuestro compromiso de ofrecer experiencias verdaderamente notables a nuestros huéspedes.Esperamos darle la bienvenida nuevamente en Wyndham Alltra Playa del Carmen, su casa lejos de casa

10/10 - 훌륭해요

Eddie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super
2024년 5월에 3박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 5월 9일
Dear Guest EddieMany thanks for posting your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive.It is a pleasure to know that you enjoyed your stay.We look forward to receiving you again.

10/10 - 훌륭해요

Jorge

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place
2024년 5월에 1박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 5월 9일
Dear Guest JorgeMany thanks for sharing the comments of your recent stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed our facilities. Your feedback will be extensive to our team who will feel motivated to continue exceeding our guests' expectations.We look forward to receiving you again. Best Regards

10/10 - 훌륭해요

Vincent

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The food is great and the friendly staff
2024년 5월에 7박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 5월 9일
Dear Guest VincentMany thanks for sharing the comments of your recent stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed our food and service. Your feedback will be extensive to our team who will feel motivated to continue exceeding our guests' expectations.We look forward to receiving you again. Best Regards