"The room was clean, the beds were comfortable, and the cleaning staff was kind and thorough. The hot tub was a little too green for my liking, but we did go in it (the kids insisted) and we did not get any skin or eye issues as a result. The pool was clean. The front desk staff was surly and distracted. The daytime shuttle driver was unfriendly and unhelpful, though there was another fill-in driver who was kind. The free shuttle to Disneyland was not offered for 7 hours in the middle of the day, and when it was offered, it was just once per hour. Since we arrived midday, we took the city bus instead of the hotel's shuttle (which was cheap and convenient), and then we were lost when we tried to take the hotel shuttle home, as the directions for where to pick up the shuttle outside of Disneyland were confusing, and the staff at the hotel could not clarify enough when we called to ask them. We were able to plan around it after we understood the hotel schedule and pick-up point, but the fact that no one gave us even a tentative schedule when I called ahead (even the day before check-in) meant that we were confused and disoriented at first. It would be helpful to get a tentative schedule before our visit began. The food at the breakfast was ok, but could have been fresher. I appreciated having a fridge and microwave in the room."
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