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"Good value, lots of amenities, helpful staff. Highly recommend. "

"Large hotel outside the city good for group travelers. Onsen on premises was excellent. Breakfast was also good. With my arrival I asked the reception to eat in a Japanese restaurant and was told only available the western restaurant with Pizza, burger etc…. I went to check the restaurants and checked the Japanese one if available and to my surprise they told me no problem I can get reservation which I did. I returned to the reception and asked why I was told otherwise. An apology was in place but I guess that’s the policy to separate the foreigners from locals so the atmosphere to be kept undisturbed by foreigners who some may have bad manners. Unfortunately it’s being repeated in many places I visited after the current flood of tourists. "

"booked an economy double bed room, but at check-in the counter staff showed me a single room with a super single bed instead. When I requested to change to a double bed, one staff said there were no more rooms available. Later, another staff said a room change was possible but the price would be doubled. This showed poor communication among the staff. I also asked the counter staff if I could park at parking lot No. 1 and even showed her a photo and the CCTV for confirmation. She agreed, but later another restaurant partner came to our car to scold my family about the parking. This was very upsetting and unprofessional. However, the buffet breakfast was not bad and the breakfast staff were friendly and polite."