“Very disappointed with our stay at The Grand. I’ve never left a negative review about a hotel before but I feel compelled to, particularly because the reply I gave directly to their own request for feedback has gone ignored.
I booked two rooms; one for my Mum on her own and one for myself and my 8 year old daughter. I stay in about 20 different hotels a year and am fortunate to stay in some beautiful places but The Grand fell short for 5 stars.
I would say this is no reflection on the team,...
“Lovely hotel, staff were great, very cheerful and friendly, great check-in. The room was clean, lovely comfortable bed, great nights sleep. We had fantastic stay and enjoyed visiting York.”
“The hotel was clean and conveniently located (about a 10 min walk from the railway station). It isnt super close to the city center (about 20 min), but the walk isn’t too strenous (no hills!). Would recommend.”