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"Saiko was a fantastic host and owner of the property! The room was clean, easily warmed in the cold winter weather and daily simple western breakfast was great. Ly, one of her live in staff, was very useful too for us to use as a local driver. Saiko was very helpful with food recommendations and helping us call various venues or snow gear hire. We were a large group of 7 and had booked up most of the top floor. The vibe in the Inn was very communal downstairs for meals or watching TV!"

"Amazing! Will stay again"

"The staff had a very high work ethics. The room was clean and the cleaning crews were working diligently. I loved the location where was very convenient to take the city train system. The only thing I did not like was: a man’s hot spring was much bigger and had 4-5 kinds of hot tubs. In contrary, a female had only one hot tub. "

"Staff was very nice and very helpful. We arranged pick up and drop of from transportation hubs through them"

"Communication with staff was incredibly convenient. There is a shuttle from Hakuba and the driver greeted me warmly. Upon arrival, staff greeted me at the entrance and at check-in counter. Staff showed me to my room and my luggage was already there. Staff showed the different amenities within the room including the washer/dryer. The room was spacious and welcoming. The heated floors were always so nice after a long day after ski. The bathtub was truly amazing. I appreciated the facial care kits and the heated towel rack. I also really liked the in-room coffee set and the view was just incredibly every morning."

"right next to train station with many shops and restaurants right out the main entrance. "

"The room was very large, the hotel overall was very new. Great balance between catering for children and adults. The restaurant was very modern and spacious with a great view of the forest. The dinner and breakfast had a great range of really good food. The onsen was modern and the view from the outside onsen of the forest was very relaxing. "

"Highly recommended "

"Nice clean and spacious room with excellent support from hotel staff"