Bel Marin Keyes, Novato hotel rooms at the Fairmont

"Clean and comfortable great staff and beautiful property "

"clean"

"The room is very clean, friendly staff"

"The pool and garden area were well maintained. I appreciated Tom’s customer service and the friendly check in. "

"Got there rude service. Had a cockroach in out first room. Said parking would be free (still got charged for it) and breakfast vouchers we couldn't use. Horrible place and never ever go back."

"Great location for exploring Sonoma vineyards but the hotel is just so so, our room smelled and we had a few spiders and the a/c was hit or miss. Most importantly to us, the hotel staff was not very friendly or helpful, especially the older tall gray haired man. "

"restaurant was closed. pool was unusable. theres no water in the gym. staff didnt convey limited amenities until after check in, and wouldn’t offer compensation or refund. all we heard was “they were sorry, the hotel in under new management”. we booked this place for 10 days and had to suffer that long without any compensation or discount. very poor location."

"Perfectly located downtown and walkable to tons of restaurants & cute boutique shops. The area is clean & safe and the hotel staff were all so friendly! "

"Great property, location and food was amazing. "