2 outdoor pools, cabanas (surcharge), pool umbrellas
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Reviews of The Cape, A Thompson Hotel, by Hyatt

5 out of 5
The Cape, A Thompson Hotel, by Hyatt
Carretera Tranpeninsular Km 5, Cabo San Lucas, BCS

Reviews

9.6

Exceptional

Rating 10 - Excellent. 857 out of 998 reviews" "
Rating 8 - Good. 87 out of 998 reviews" "
Rating 6 - Okay. 38 out of 998 reviews" "
Rating 4 - Poor. 9 out of 998 reviews" "
Rating 2 - Terrible. 7 out of 998 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic stay
Stayed 3 nights in May 2024

10/10 Excellent

YOSSI

Liked: Cleanliness, staff & service, property conditions & facilities
very nice hotel
Stayed 4 nights in May 2024

8/10 Good

Jeanette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has top-notch service, staff, and facilities. You also probably get one of the best views in the region. This is for a traveller who likes to be pampered. It was a bit much for me but if that's your style; you'll love it.
Stayed 3 nights in May 2024

10/10 Excellent

Taffy

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 3 nights in Apr 2024

10/10 Excellent

Jacob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the jacuzzi on the balcony and whale watching from the balcony
Stayed 3 nights in Feb 2024

6/10 Okay

Tim

Disliked: Cleanliness
Stayed 4 nights in Apr 2024

10/10 Excellent

Shawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! All the amenities….
Stayed 3 nights in Apr 2024

10/10 Excellent

Marissa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property no need to leave
Stayed 1 night in Apr 2024

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views of Cabo. Prime real estate. Beautiful/one of a kind rooms. Friendly and accomodating staff. Great food. Get to the pool early to get a seat!
Stayed 3 nights in Apr 2024

10/10 Excellent

Cheri

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Cape is a beautiful hotel. The staff are all delightful and always very helpful. We will definitely be back!
Stayed 5 nights in Mar 2024

10/10 Excellent

Vandi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!! Best views in Cabo. Hotel was phenomenal. Room was fabulous. Staff was super helpful. So fun to watch the surfers. Spa was nice. Only complaints are that prices for food and beverage are very high but to be expected. Service at pool a little slow. Gym was always super crowded and its small. Cant really walk the beach from this location. 10 min Uber into Cabo, so not far but you are a little isolated on the property. Loved it though and would definitely go back.
Stayed 4 nights in Mar 2024

10/10 Excellent

Aleena

Liked: Cleanliness
Stayed 4 nights in Feb 2024

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Benjamin, Dorchester

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an absolutely beautiful hotel with the most stunning views. Watching humpback whales breach from the infinity pool was simply unbelievable. Sunsets are the best and the staff are great to work with. My only critique would be that the food and beverages are quite expensive.
Stayed 4 nights in Feb 2024
Response from Marco Vázquez Front Office Manager on Feb 26, 2024
Hello Benjamin,I would like to thank you for visiting The Cape a Thompson Hotel. We appreciate your preferences.We hope to see you back soonSaludos,

8/10 Good

Carrie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and view. Bell staff where incredible!
Stayed 5 nights in Jan 2024
Response from Marco Vázquez Front Office Manager on Feb 26, 2024
Hello Carrie,I would like to thank you for visiting The Cape a Thompson Hotel. We appreciate your preferences.We hope to see you back soonSaludos,

8/10 Good

alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Marco Vázquez Front Office Manager on Feb 26, 2024
Hello Alex,I would like to thank you for visiting The Cape a Thompson Hotel. We appreciate your preferences.We hope to see you back soonSaludos,

10/10 Excellent

pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property. The rooms are spacious, clean and well appointed. The staff could not be more hospitable. They were attentive and friendly. We wished the beach were longer as we like to take beach walks. The fitness room was clean and had good equipment. This is a good property for relaxing by the pool with amazing views.
Stayed 4 nights in Feb 2024
Response from Marco Vázquez Front Office Manager on Feb 26, 2024
Hello Pamela,I would like to thank you for visiting The Cape a Thompson Hotel. We appreciate your preferences.We hope to see you back soonSaludos,

6/10 Okay

civonne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The food was not good and so expensive. Also, they charge for the cold plunge and sauna. If you’re a guest it should be included. Everything was an up charge, even a side of cream cheese on a bagel 😂
Stayed 4 nights in Jan 2024

10/10 Excellent

Keith

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch property, service, pools, restaurants.
Stayed 4 nights in Feb 2024
Response from Marco Vázquez Front Office Manager on Feb 26, 2024
Hello Keith,I would like to thank you for visiting The Cape a Thompson Hotel. We appreciate your preferences.We hope to see you back soonSaludos,

10/10 Excellent

Eldars

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property with modern architecture, great ocean views and multiple dining options!
Stayed 2 nights in Jan 2024
Response from Marco Vázquez Front Office Manager on Feb 26, 2024
Hello Eldars,I would like to thank you for visiting The Cape a Thompson Hotel. We appreciate your preferences.We hope to see you back soonSaludos,

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a beautiful hotel, amazing view, food was delicious, and the best customer service.
Stayed 3 nights in Jan 2024
Response from Marco Vázquez Front Office Manager on Feb 26, 2024
Hello Jessica,I would like to thank you for visiting The Cape a Thompson Hotel. We appreciate your preferences.We hope to see you back soonSaludos,

6/10 Okay

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

Margaret

Stayed 3 nights in Jan 2024
Response from Marco Vázquez Front Office Manager on Feb 26, 2024
Hello Margaret,First, I would like to thank you for visiting The Cape a Thompson Hotel and for taking the time to share with us your experience.I truly apologize for not meeting your expectations. One of our main goals at The Cape a Thompson Hotel is to have staff that sincerely cares for our guests and gives authentic hospitality.I hope to have the honor of hosting you again to demonstrate to you personally our commitment to impeccable service. I place myself at your faithful service, for any future need or requirement.Saludos,

10/10 Excellent

Abdulraheman

Stayed 7 nights in Jan 2024
Response from Marco Vázquez Front Office Manager on Feb 26, 2024
Hello Abdulraheman,I would like to thank you for visiting The Cape a Thompson Hotel. We appreciate your preferences.We hope to see you back soonSaludos,

10/10 Excellent

Kimberly

Stayed 6 nights in Jan 2024
Response from Marco Vázquez Front Office Manager on Feb 26, 2024
Hello Kimberly,I would like to thank you for visiting The Cape a Thompson Hotel. We appreciate your preferences.We hope to see you back soonSaludos,

10/10 Excellent

john

Stayed 8 nights in Dec 2023
Response from Marco Vázquez Front Office Manager on Feb 26, 2024
Hello John,I would like to thank you for visiting The Cape a Thompson Hotel. We appreciate your preferences.We hope to see you back soonSaludos,

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Service was supreme. Food and drinks were delicious. We really enjoyed our stay.
Stayed 4 nights in Jan 2024
Response from Marco Vázquez Front Office Manager on Feb 26, 2024
Hello Renee,I would like to thank you for visiting The Cape a Thompson Hotel. We appreciate your preferences.We hope to see you back soonSaludos,

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Marco Vázquez Front Office Manager on Feb 26, 2024
Hello Jonathan,I would like to thank you for visiting The Cape a Thompson Hotel. We appreciate your preferences.We hope to see you back soonSaludos,

2/10 Terrible

amanda

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor customer service
Stayed 1 night in Dec 2023
Response from Marco Vázquez Front Office Manager on Feb 26, 2024
Hello Amanda,First, I would like to thank you for visiting The Cape a Thompson Hotel and for taking the time to share with us your experience.I truly apologize for not reaching your expectations. One of our main goals at The Cape a Thompson Hotel is to have staff that sincerely cares for our guests and gives authentic hospitality.I hope to have the honor of hosting you again to demonstrate to you personally our commitment to impeccable service. I place myself at your faithful service, for any future need or requirement.Saludos,

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Marco Vázquez Front Office Manager on Feb 26, 2024
Hello Matthew,I would like to thank you for visiting The Cape a Thompson Hotel. We appreciate your preferences.We hope to see you back soonSaludos,

2/10 Terrible

Mark

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice views. Pretty beach.
Stayed 3 nights in Dec 2023
Response from Marco Vázquez Front Office Manager on Feb 26, 2024
Hello Mark,I would like to thank you for visiting The Cape a Thompson Hotel and for taking the time to share with us your experience. Please do not hesitate to contact me for any need.We hope to see you back soon

10/10 Excellent

Ian

Stayed 4 nights in Dec 2023

10/10 Excellent

Jay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Boglarka

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful service!
Stayed 1 night in Dec 2023

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible experience!
We've stayed at The Cape twice now, and both times we had the most amazing experience. We can't wait to go back again. Everything was wonderful from the rooms to the service and everything in between. You can't beat the location and the views. We've stayed in the panoramic room and the deluxe king room, and both were excellent. Definitely stay here if you come to Cabo!
Stayed 4 nights in Nov 2023

10/10 Excellent

Audrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible hotel! Comfortable room, clean, incredible service, food was delicious!
Stayed 4 nights in Nov 2023

6/10 Okay

jonathan

Stayed 1 night in Nov 2023

10/10 Excellent

Tatiana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property! Staff is phenomenal.
Stayed 4 nights in Oct 2023

8/10 Good

Sun

Stayed 4 nights in Sep 2023

10/10 Excellent

Ana Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inspiring stay
I extended my vacation and moved from Las Venatanas al Paraiso to The Cape for a couple of nights and was glad to finally stay at this hotel. My Deluxe King Suite felt like it was straight above the ocean and has an incredible view of the surfers in the morning and the crashing waves and the beautiful pools. The suite felt modern, hip and very comfortable and spacious. Service was excellent, from the front desk staff to the concierge team and the housekeeping staff, all were attentive. I felt well taken care of. And finally, the restaurant The Ledge offered fresh and delicious options so I had breakfast and lunch there on three separate occasions. Would stay there again.
Stayed 2 nights in Sep 2023

10/10 Excellent

Evgeniya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly one of the best stays in Cabo. Beautiful hotel and great service!
Stayed 2 nights in Sep 2023

10/10 Excellent

HAO JEN, Pittsburgh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Tsung-wei

Stayed 2 nights in Sep 2023

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful resort. Very trendy with great food options and a wonderful staff. The only negative is that food/drinks were very expensive.
Stayed 5 nights in Aug 2023

4/10 Poor

Miho

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a beautiful location, but the service and facility maintenance level is not even a 5-star hotel quality at all. I was very disappointed. It was overly hyped and overly priced for what it is.
Stayed 3 nights in Jul 2023

6/10 Okay

Natasha

Traveled with partner
Liked: Cleanliness
The view from the property is the first thing that grabs your attention and it’s an overwhelming beautiful sight of crashing waves and rocks. The open air lobby has a constant breeze that adds to the vibe. Yet the structure is mostly painted black concrete and the furniture is dark and heavy. On our trip we were looking forward to mulch peace and quiet but five floors of the property were going through plumbing repairs and the drilling noise was insane! Overall, the cost of food at the restaurants were highly overpriced for the quantity, quality and service given. We had previously stayed at other resorts in cabo like one and only Palmilla, Grand Velas, and they were better value. Not sure if we would return since there is ample resort choices available to experience. I would say The Cape was neither outstanding nor terrible.
Stayed 3 nights in Aug 2023

10/10 Excellent

kevin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had the best time ever!! The staff was amazing from the moment we got there till we left. I will definitely be back soon.
Stayed 2 nights in Jul 2023
Response from Valentina Marrugo; Guest Experience Manager. on Aug 3, 2023
Dear Kevin, On behalf of our The Cape Team we would like to thank you for taking the time to leave a review; we are more than happy to know that you enjoyed your time with us. It will always be our pleasure to assist you in a new opportunity, so please come back soon! Regards.

10/10 Excellent

David

Stayed 5 nights in Jun 2023
Response from Valentina Marrugo; Guest Experience Manager. on Aug 4, 2023
Dear David,Thank you very much for rating our property, its our pleasure to know you had a good time with us; If you happen to have the opportunity to share more information about your experience it would be truly appreciated. Please come back soon, so we can happily assist you one more time.Regards.