"I was in Fresno for a very special occasion. Meeting my brother for the first time & attending his graduation at Fresno State University. I chose the Piccadilly Inn Airport because it was the closest hotel to the airport and I needed to quickly drop off my luggage before heading to the arena.
Shortly before arriving, I learned that only clear bags were allowed inside the venue. I arrived by taxi, already dressed & ready to go, expecting a quick check-in while the driver waited & the meter ran.
I was assigned Room 263, which was a considerable distance from the lobby & required taking stairs since there is no elevator. When I got to the room, the key card didn’t work. I made multiple trips back downstairs for replacement keys. I even tried calling the front desk, but no one answered despite there being two attendants at the desk earlier.
I had explained during check-in that I was in a hurry & had only about 20 minutes to reach the arena. One employee asked me to wait while he remained on the phone. Another suggested I might be using the key incorrectly & gave me another key, assuring me the problem was fixed. It wasn’t.
Eventually, maintenance had to be called to resolve the issue. By then, my taxi driver had left, & I arrived late to a once-in-a-lifetime graduation ceremony. While technical problems happen, the lack of urgency & repeated key card failures turned a simple check-in into a frustrating experience that caused me to miss part of an important family milestone."