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“I paid the full amount through Hotels.com and only paid the city tax locally, but an additional charge of about 100 euros was deducted from my account using the card. The front desk staff claimed there was no additional charge and told me to resolve the issue by sending an email, stating they could not do anything to help. Although I eventually received a cancellation of the charge, there was no explanation or apology whatsoever. If you want to have the worst experience of having money withdrawn...

“We had a very pleasant stay in Bruges. Even though the weather was getting colder, the room was warm and comfortably heated. The spacious parking area made us feel that the parking fee was absolutely worth it. The hotel’s location was unbeatable — just a few steps from the main square and only a 5-minute walk to the boat cruise departure point. We stayed in a triple room on the top attic floor, with charming slanted ceilings. Through the window, we could see the sky and even the Belfry clock...