Mahwah - Nanuet, New Jersey hotel rooms at the Highgate Independent

"The hotel is showing signs of wear and neglect. It clearly underwent a facelift a few past, the materials used and installed were not designed to last. Small items were also unaddressed, like we did not have enough towels. In the end it was expensive for the conditions. The location is great."

"Area close to all the attractions!!"

"The hotel is in a perfect spot in the city"

"The moment I walked in staff informed me that they never offered valet services, and two minutes later a valet showed up. Our room smelled like mold and the bathroom had a strong urine odor. Ohhh not to mention the clogged tub! We had a terrible experience at the Hyatt Hotel."

"Just a very old run down hotel "

"The hotel is across the street from the Barrymore Theater. "

"Most staff members at this hotel seem to be trained to say NO to every request, no matter how small. Nearly every single thing is painfully wrong at this very broken hotel. For instance, after calling in advance to inquire if I was able to check in 80 minutes early someone named Ryan told me it was no problem and that my room was ready. Upon arrival, after waiting over 20 minutes in line at check in, I was told that they ‘didn’t know who I spoke to’ but that my room wouldn’t be ready until 4pm. Even after furnishing the name of whom I did speak with. Then, after asking if someone could perhaps call me if my room did become ready early, I was told NO ‘we don’t do that’. After housekeeping skipped my room on the first day, I called no less than 8 times the day after to BEG for housekeeping service. They never showed up. This cycle occurs with absolutely every single minor transaction within this hotel. It was an absolutely miserable experience. Even after asking multiple times to speak to someone in management to inform them, no one ever followed up. Buyer beware. Bankruptcy seems inevitable for this hotel."

"Great location! Great city!"

"I was expecting this hotel to be awful bc it was inexpensive but it was clean and much more spacious than regular nyc hotels. It’s olddd but excellent location!! I’d def stay again. It’s one of the least expensive options and so convenient "