โAt first, the room was prepared for someone else, room service drink did not come as ordered, the cafe had terrible wait on the food(both breakfast and lunch), and no apologies from the staff. The individual components are good but the service connection needs major improvements.โ
โThis is an iconic hotel in nyc so I had high expectations. The hotel was nice in general, but it took an hour to change my room (bellman didn't show up for an hour) and front desk hung up on my phone call ( I heard they were very busy due to many check-ins ). I don't expect this kind of service for the five star hotel with exceptionally high rate.โ
โGreat location for a visit to family. Entire staff was friendly and helpful. My room was small, but really just right for a visit, good storage and lighting. Very close to the railroad tracks, but I never heard a thing. The restaurant was opening the day after I left so I canโt comment but I did see the space and itโs just beautiful. The restaurant still managed to serve breakfast and that worked out just fine. I strongly recommend Voco Astoria. โ
โOur 5 day stay was great. We loved all of the friendly, hard-working staff who helped us with many small requests. Beds comfortable, rooms so clean, hotel very secure and safes in rooms. The indoor attached valet parking was very convenient. Breakfasts are simple, so bring your own fruit or bagel toppings if you like those things. We also enjoyed a nearby restaurant for dinner.โ
"It was a place where you could taste various breads and friendly staff. It was great because it was close to the subway and not too far from Manhattan."
