Find hotels near Palais des Congrès, Marrakech from ₩149,605

"Spa was lovely, breakfast OK and dinner disappointing. Staff were rude when I raised an issue about the room I'd been given not being as expected (and smelling badly of stale smoke despite being a non-smoking room) - one receptionist hung up on me when I called from the room. I was told repeatedly to come back later at reception and they tried to give me a smaller room that the category I paid for. Eventually got a nice room but it ruined the first 2 days of our holiday. Would never go back."

"The hotel was well located and away from the busy roads - 10 minute walk from the train station. The room I had booked with a balcony was not available the first night and the one I received was small, definitely not 30 sq meters as described. The second room was much better with a view of the city and larger. Bed was confortable and shower had very hot water and lots of pressure. Breakfast was good and plentiful in the mornings. However, there was no wifi in the room as in the description. Wifi was only available in the lounge off the lobby. Also, there was loud music from the restaurant that could be heard every evening from my room till 23:00. Finally, I was overcharged for the taxes, which were supposed to be 13.3 dirhams a night as incicated in my reservation. However, they chanrge me 20 dirham a night."

"Waited 45 min at reception. Mean and awful team treated me poorly. More than one guest shouting to staff and manager. Horrendous experience "

"Dirty, old, everything was broken nothing working also terrible service."

"We left to the airport early in morning at 6am and they give us the worst breakfast ever, I can’t believe it , it’s the worst stay I ever stay in Morocco, we left the 4 umbrellas and no one contacted us , bad management "

"We had a wonderful stay and would definitely recommend this hotel. The staff were second to none extremely attentive and professional throughout our visit. A special mention to the Manager, Aissian, who went above and beyond to ensure everything was perfect. We initially had an issue with the air conditioning in our room and were upgraded to a suite. Although the suite wasn’t quite right for us, Aissian personally stepped in, handled the situation with genuine care, and made sure the matter was fully resolved to our satisfaction. Adam at the Sports Bar was also fantastic, especially impressive as it was only his second day on the job. He was attentive, friendly, and provided excellent service. We also enjoyed the spa facilities, which were absolutely lovely and added to the overall experience. Thank you to the entire team for making our stay so enjoyable. We will certainly be visiting again!"

"Friendly, helpful staff/ great breakfast- wonderful hotel"

"Great stay for the price. Very clean. Was a bit loud being next to a busy intersection but that did not bother us. "

"Staffing! I had such a disappointing experience with rhe staff. When I checked in, I paid the taxes due and paid for my airport shuttle. Upon checkout, the staff member told me I owed money. I corrected him. He became argumentative and then showed me the receipt. The receipt was for a DIFFERENT GUEST and then he acted like it was no big deal. Then, he asked for money AGAIN. I told him he had the wrong guest portfolio! I was getting upset and worried that there wouldn’t be a shuttle. It arrived late because the staff member at check in scheduled the wrong time. I was really stressed out and not a great way to begin a 24 hour travel day. Will never stay at this hotel again! Incompetent and rude staff members!!!!"