플라야 델 카르멘, 킨타나로오의 스파가 있는 리조트 및 호텔

“Rooms 10/10, food 10/10, drinks 8/10, pool 10/10.”

“We stayed in a Garden View room. On our first night around 10 PM, the AC began leaking in our room in Building 5, and we had to be transferred to Building 4. It was frustrating having to walk back, pack everything up, and switch rooms that late at night. A bellhop to assist us immediately would have been appreciated, and I was hoping the resort might offer some type of upgrade or gesture for the inconvenience, but that wasn’t provided. That said, the hospitality and service from the staff were...

“Service and the crew were excellent. Room was clean but needs some upgrades . Mirror was old grey spots, bathroom and shower glass brown residue. Breakfast buffet is 2** absolutely not good. Taquitos was old, tamale’s dry. Waffles thick and tasteless. The other restaurants were fine. Definitely not even close quality like Live Aqua in Cancun.”

“Fantastic Food! Ember Restaurant was delicious!”

“Everyone is very polite and respectful. Room was cleaned everyday. They even give you a courtesy call in the afternoons to make sure you have everything you need. Food is very great and there's 4 restaurant options. They even have hotdogs and burgers and nachos to snack on right next time the pool. This is our second time going and will continue choosing this hotel. Thank you RIU!”

“Amazing property need more variety of food”