Randall's Island, New York hotel rooms at the Firmdale

"We arrived at hotel at 11:45 p.m., did not actually get the keys to our room until 1:30 a.m. Due to a computer glitch, the hotel was overbooked. The woman at the front desk was under a lot of pressure from irate reservation-holders, but valiantly tried to find rooms for everyone. Those booked for more than one day had to go to other hotels, which the New Yorker management found and paid for. Because our reservation was only for one night, we lucked out and got the last available room. It was also the best room in the hotel, a suite with a private balcony on the 38th floor — maybe they were saving that room in case a celebrity showed up at the last-minute. Our accommodations were fantastic, and they gave us complimentary breakfast and let us check out late (3 p.m.) so we could get some sleep. Clearly they felt bad about the chaos at check-in, but they more than made up for it."

"It’s the best "

"Loved our stay here"

"Nice place"

"First time staying at a POD hotel and we had a great experience. The rooms were clean and staff were friendly and helpful. I will be booking with the POD hotel again for future stays!"

"Central in town and amazing staff"

"Excellent "

"Muy buen hotel , céntrico, el personal muy amable y dispuestos. Nos encanta."

"excellent location, nice staff."