“They didn’t tell us they didn’t have any room on the ground floor day one when I had booked the hotel and requested a ground floor room for our disabled friend.
But when the day came, they sent an email and said they haven’t had any room in the round floor and they were going to prepare one for us with on top £40. Even thought they finally didn’t charge for it and we decided to have a room on the first floor instead. However, their way of managing the case was weird. They should not do it this...
“They didn’t tell us they didn’t have any room on the ground floor day one when I had booked the hotel and requested a ground floor room for our disabled friend.
But when the day came, they sent an email and said they haven’t had any room in the round floor and they were going to prepare one for us with on top £40. Even thought they finally didn’t charge for it and we decided to have a room on the first floor instead. However, their way of managing the case was weird. They should not do it this...
Siu Shuen