Southern West Virginia, West Virginia hotel rooms at the Benchmark

"Staff was friendly."

"One night stay traveling home from vacation. Very impressed with this property, easily accessible from highway. Great breakfast and nice little happy hour of two drinks per person and light snacks. Room was spacious and clean. Staff was very friendly."

"Never stayed"

"Very comfortable room. Breakfast was one of the best I have had."

"When we got to the room it was set on 55 degrees! It took.for ever for it to warm up! The sheets had stains, blacknon the top.one. The bathtube had a scummy ring around it. No safety hand rails in the bathroom."

"We stayed in one of the cabins for two nights at the beginning of March. Cabin was clean and room comfortable. Only two problems. Couldn’t get TV to work and front desk was closed. Fortunately security guard came and got it sorted after speaking to tech guy. The other problem was cabin was freezing when we are at 4:30. We immediately turned on heat but it took to 9:00 the next morning before temperature in the room reached 70 degrees. Which meant the very loud fan ran all night. Given they knew we coming, they could have turned on heat to get the room warm. Cannot speak to any food/amenities as nothing is open in March. Won’t open until April. The front desk person was nice enough but not much help with recommendations for food places. The security guard was very helpful and friendly and suggested several very good restaurants. That was our only interaction with staff. "

"The hotel says in the description that valet is available for $10. The first night we were informed we could self park due to short staffing and the second night they said they don’t have valet it’s $10 to self park. So not only are they still advertising valet parking but they’re charging the same for you to South Park that they were charging for valet. The facility seems to be getting worse each visit. The showers have grime and what looks to be mold or mildew in several spots. The evening staff on the first night was not friendly and even made a comment about people using third parties to book. The night staff the second night insisted the room they gave us had a couch which I paid for and it took me telling him my husband was in the room now for him to believe me and when shown a picture of the accent chair he suggested maybe it was a sofa chair. We were moved rooms. The water pressure dropped in the middle of the shower. We have stayed here numerous times in the past and it seems the place continues to go down hill. It’s very disappointing."

"Excellent property. Clean room and property. Staff friendly and helpful. Stayed twice and would stay again. Easy on/off highway and plenty of restaurants within easy access to hotel."

"This could have possibly been an amazing getaway if it was at a different Day of the week. Unfortunately it was like a blizzard when we got there with snow already on the ground from the night before. Since the reviews said it had a wonderful view and scenic area, as well as an indoor fireplace in the lobby, and a bar restaurant we figured how could we go wrong. Upon arrival we found the restaurant and bar were closed on Sundays and Mondays so that was a letdown. It was a Monday and we were driving back to Pittsburgh from Miami and we were looking forward to a fun evening. Not a big deal though, we had a bottle of rum and vodka in the vehicle from our vacation that we had purchased at the duty free shop on the ship. So I asked where we can get ice and she said they don't have ice buckets but we can go down to the gas station and buy ice. We figured not a big deal, since the restaurant was closed anyway, we would go down to the gas station where there's a godfather's Pizza and we could get dinner there. So off we went to buy dinner for later and a bag of ice which I had to leave in our bathroom sink throughout the evening because there were no buckets to put the ice in. Makes me wonder why did I have to buy a bag of ice and still not have a bucket? I also asked the woman in the lobby if they light the fire in the fireplace so we could sit there and enjoy it. She said she didn't know if she would because it's a pain to keep lit. So we sat in the room and scrolled on our phones."