스와쿄 유보도 콘도

“スタッフ対応が良かった”

“煎餅布団に隙間風の部屋、煩い宿泊者… 全く眠れませんでした。”

“친절하고 깨끗함 다만 역까지 송영버스가 없어 불편함”

“전통이 살아있고 잘 정리된 역사가 있는 료칸이었습니다. 직원분들도 매우 친절하셨고 식사도 훌륭했습니다.”

“客室も大浴場も広くて綺麗でした”

“Checkout staff was incredibly kind and helpful. The onsen was welcoming for foreigners and we were informed tattoos were okay too, which was an unexpected surprise. Amenities (including robe for the onsen) were provided and there were vending machines easily accessible as well. Short walk to Yuzawa Station so it was very convenient. Compared to other properties in the area, it was nice to stay in a hotel with a private bathroom for only a slight price increase from hostel-style accommodations....

“We tried to cancel the reservation with all or some refund due to death of a family member just a few days before our check-in day. We provided everything we have including death certificate but the facility insisted the whole prepaid fees in full are not refundable. We understand the hotel's policy but rather than show their condolences in any degrees, the hotel letting us not just suffer for lost of life and also financially lost. The hotel has lost their reputation on one of the most...

“朝食が無かったのが残念でした。後はきれいでした。”