โNeeded a night tottally alone after my last house petsit and before my regular job with kids and as a loca, i reside with my elderly mum in between i had l never been,
just perfect and will definitely be my local overnight getaway, hospitality, staff go above and beyond and such positive energy, thankyouโ
โLoved the rainforest vibe of the island! Amazing greenery combined with outstanding beaches and swimming. Going snorkeling with turtles and sharks is incredible!โ
โVery helpful manager. I honestly thought that this establishment was fantastic value. Conveniently situated. Had everything that we needed. Beautiful pool.. it was clean , tidy, roomy and comfortable. Very happy. Thankyou โ
โGreat value, clean, quiet and in a great location for shops, food and close to the water. Only downside was shower over the bath with a curtain.
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โIt's such a cozy place to stay. If you consider luxurious and huge resort, then it wouldn't be the one. However, if you find some places where you feel something different and very cozy place, then this would be good choice for you. โ
โGOOD: the main pool for kids and family, restaurant & bar were all good. Room was clean and well-managed. Staffs were all friendly.
BAD: Free wifi was only activated in the lobby (reception area), and was not available in my room. An insect came in my room via the bottom of the door.โ
โLooks a little rough on the outside but the rooms are perfectly fine. If you want the best then pay the best. I'd stay here again no problem ๐โ
"Positive Experience:
This was my third time staying at this hotel in Cairns, and once again, it was a pleasant experience overall. I arrived early in the morning, and a kind Japanese staff member at the front desk went out of their way to assist me with an early check-in for an additional fee. Thanks to them, I was able to settle in comfortably after a long flight.
Moreover, as I had requested in advance, I was given a room at the corner side with the best view, which I truly appreciated. It made my stay even more enjoyable.
Areas for Improvement:
However, there were a few disappointing aspects during this visit.
Firstly, the shower gel in the bathroom was completely empty, with only a bit of water left inside. Iโm not sure whether the previous guest used it all or took it, but it seemed the housekeeping staff had not checked or refilled it before my arrival. This is something that definitely needs more attention.
Secondly, after checking out the next day, I was informed that my swimming trunks had been blown off and had fallen to a lower level. When I asked about retrieving them, I was simply told that it was difficult since check-ins were ongoing. The response felt rather dismissive.
In particular, the female staff member at the front desk in the afternoon did not seem very willing to help, which left me slightly disappointed. One of the main reasons I"
