Located in Zama, a neighborhood in Tulum, this apartment is in the entertainment district. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum Beach and Tulum National Park. Xel-Há Park and Holistika Art Walk are also worth visiting. Visit our Tulum travel guide
You'll have the entire apartment to yourself and will only share it with other guests in your party.
Palais Aldea Zama Tulum by Casago
This smoke-free apartment building features an outdoor pool, a 24-hour fitness center, and a rooftop terrace. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services and a communal living room are onsite. The apartment provides a flat-screen TV with digital channels, plus a kitchen with a refrigerator, a stovetop, and a microwave. Guests can appreciate conveniences like a coffee/tea maker and a dining table, and other amenities include free WiFi and a balcony.
This apartment offers 3 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Accommodations at this 3-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers and hair dryers.
This Tulum apartment provides complimentary wireless Internet access, with a speed of 50+ Mbps. 40-inch flat-screen televisions come with digital channels.
Recreational amenities at the apartment include an outdoor pool and a 24-hour fitness center.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevator
Wheelchair accessible (may have limitations)
Smoking not allowed
Services and conveniences
Concierge services
Limited-hour front desk
Safe
Location highlights
In a village
In an entertainment district
In the city center
Things to do
24-hour gym
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
General
3 units
Policies
Check-in
Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
The front desk is open daily from 9:00 AM - 6:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Front desk (limited hours)
Pets
Pets not allowed
Children and extra beds
Children are welcome
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
A damage deposit of USD 100 will be collected before check-in.
We have included all charges provided to us by the property.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
We should mention
This property does not have elevators
Property is also known as
Palais Aldea Zama Tulum by Casago Tulum
Palais Aldea Zama Tulum by Casago Apartment
Palais Aldea Zama Tulum by Casago Apartment Tulum
Frequently asked questions
Does Palais Aldea Zama Tulum by Casago have a pool?
Yes, this property has an outdoor pool.
How much does it cost to stay at Palais Aldea Zama Tulum by Casago?
As of Mar 13, 2026, prices found for a 1-night stay for 2 adults at Palais Aldea Zama Tulum by Casago on Mar 16, 2026 start from ₩68,147, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Palais Aldea Zama Tulum by Casago pet-friendly?
No, pets are not allowed at this property.
How much is parking?
Self parking is free at this property.
What time is check-in at Palais Aldea Zama Tulum by Casago?
Check-in start time: 4:00 PM; Check-in end time: anytime.
What time is check-out at Palais Aldea Zama Tulum by Casago?
Check-out is at noon.
Where is Palais Aldea Zama Tulum by Casago located?
Located in Zama, this apartment building is 0.2 mi (0.3 km) from Hunab Lifestyle Center and within 3 mi (5 km) of Tulum Mayan Ruins and Tulum Beach. Playa Paraiso is 2.9 mi (4.7 km) away.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Palais Aldea Zama Tulum by Casago Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0
Cleanliness
7.8
Amenities
9.2
Property conditions & facilities
Rating 10 - Excellent. 3 out of 6 reviews
10 - Excellent
3
Rating 8 - Good. 2 out of 6 reviews
8 - Good
2
Rating 6 - Okay. 0 out of 6 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 6 reviews
4 - Poor
0
Rating 2 - Terrible. 1 out of 6 reviews
2 - Terrible
1
Reviews
10/10 Excellent
randy
Feb 5, 2026
Liked: Cleanliness, amenities, property conditions & facilities, communication
it's actually is a condominium unit or timeshare. The registration process was a little complicated but the property itself is beautiful. The roof top pool was a nice treat. There's construction going on next-door but it's not very intrusive. Be wary of the route that Google Maps gives you to get to the Hotel. One goes through some questionable neighborhoods with dirt streets, the other is very direct.
randy
Stayed 1 night in Jan 2026
10/10 Excellent
Angel
Feb 5, 2026
Liked: Cleanliness, amenities, property conditions & facilities, communication
Hotel is still being built as well as area so still has few years until completion. Room was nice but awful sulfur sewage smell coming from bathroom which made it unbearable to be in the room. Much better options in the area at same exact price if not better.
Javier
Stayed 1 night in Jan 2026
10/10 Excellent
othmane
Jan 19, 2026
Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything was good and easy going !
othmane
Stayed 2 nights in Jan 2026
8/10 Good
Jose
Apr 17, 2025
Liked: Communication
El edificio y el departamento están bastante bien, si bien el ascensor no funcionaba el resto estaba en buenas condiciones. El principal problema es que la calle está rota por y hay construcciones alrededor de la propiedad, el camino es de tierra y piedras y hay basura.