웨스트 엔드 모텔

“The room was not clean--leaking ceiling, leaking toilet, stopped up sink, mildewed and torn shower curtain, such narrow doors that a narrow wheelchair could not fit in--something we had never experienced. No towels, washcloths or blankets for the bed. Had to call and ask for them all and then had to go and pick them up (some wore brought to us. The staff was not very helpful or responsive and was defensive when we said there were not soaps, shampoos, etc. The pool was yucky and decided we...

“All good. Nice hotel”

“카운터에 있는 직원이 아주 친절하고 유쾌합니다. 아주 좋은 시설을 갖춘 숙소는 아니었지만 전반적으로 만족했습니다.”

“I booked this hotel for a last minute road trip. We arrived received our room key and literally had to knock down our door to get in. We let from staff know and they said “do this and this” did not bother to go help and open the door. We stayed Friday- Sunday and they never went to clean the room. Not even to do the beds or provide fresh towels or toilet paper. There was only one toilet paper and it was used when we arrived. When we went to ask for more toilet paper there was no staff onsite so...

“I booked a 2-night stay at this hotel through the Hotels.com app and paid the full amount up front as a non-refundable booking. When I arrived around 9 PM, I was denied entry. The front desk said they would not accept my online payment and demanded that I pay the full amount again in person. The staff member told me to cancel my non-refundable reservation and pay at the desk instead. I contacted Hotels.com support right away, but they were unable to reach the hotel. I sat there for close to 2...

“The key didn’t work. The A/C on the second room make an annoying noise and on the third one it didnt work at all.”

“Great communication and clean .”