Central Florida 4 Stars Hotels

"Honestly, the resort itself is not clean. The hallways going to our room was so dirty, we took three flights of stairs rather than the elevator because it was so filthy and the floor was falling apart. We wanted to sit and enjoy the nice lounge area by the springs pool bar but there was garbage piled up, the ground had spilled food and drinks everywhere.. it was gross. Trying to reserve your chairs at the water park is a joke. They need to add more to accommodate more. Also not very many umbrellas so the chairs we did get didn’t have umbrellas. On our first night we arrived at 10pm for to our room and we had no blankets or sheets on our beds, our kids were exhausted. We called down three times, our kids were covered up in the beach towels trying to sleep. After the third call I went down to the lobby where the staff member told me we were 5th in line for needing something and it would be a while…at this time it was 1am on our first night.. right off the bat not impressed. We obviously didn’t go get groceries at 10pm when we landed so we just ordered pizzas in, I went to get water out of the fridge and there was a lot of stuff floating in my water so I couldn’t drink it. For the good of the resort, pool areas were fun, longboard bar at the water park was fun the staff down there were great! We loved Shavar and Krystal! Kids loved going to the market to get ice cream. Parking in the parking garage was really convenient and nice too. We made it work, but won’t be back. "

"Excellent customer service"

"Clean Rooms, Location "

"If you’re considering staying at Westgate, there are a few things to be aware of before booking. Loud music plays throughout the property starting around 8 AM and continues until about 10 PM at a very high volume, which made it hard to relax. Unfortunately, our AC stopped working on the last night of our stay, which was really uncomfortable. The water park is not included it’s an extra charge per person and only the lazy river and splash pad were open during our visit. We also weren’t told that it closes early at 6 PM, which was disappointing. Checkout is at 10 AM, which feels earlier than most places. Additionally, the room walls are very thin, you can clearly hear noise from neighboring rooms. Overall, it wasn’t the most comfortable or convenient stay."

"This place was clean, and lots of space. The room was extremely comfortable. Was able to cook in the villa.. Handy for getting ubers if needed...as they could come right to your front door. Staff was polite and courteous. They went out of their way to get us in a room next door to other family members. "

"Extremely pleased with this facility. From check in to check out, everything exceeded our expectations. We will stay here again in the future."

"Not worth the price. "