South East England 4 Stars Hotels

"Clean room, staff friendly and perfect location at Gatwick Airport for an early flight."

"We would return to this hotel, because in many ways it was lovely! Super park view, well organised breakfast, sky bar views, great location-we stayed 3 nights-great value for money. Car parking was not a problem, plenty of spaces but pricing confusing! We arrived at the car park 3-5pm and left 10.30-11am each day-and was charged £9 each day! The hotel said it was cheaper if they didn't endorse the ticket-so we didn't! I will add a photo of the car park notice-confusing! and the one at the hotel for the surface car parking which seemed to be accurate! The room was spacious, but at 5'3'' I nearly had to take a running jump to get on the bed-it was so high! Only one chair for both of us, so it was a hot seat to try to get on first! It would have been good for both of us to be able to sit with a cuppa and look at the view in the morning! After first night the room was made up, second day we came back to dirty cups, full bins etc-apparently you have to ask for your room to be made up? In the evening bar staff stood around chatting, quick to get orders-but slow to deliver! One evening we waited over half an hour for 2 hot chocolates (they did only charge us for one when they eventually came) Bar and restaurant food-limited and expensive."

"We thoroughly enjoyed our stay at The Grand Hotel. Will definitely return. The staff in all areas were great from check in to bar/restaurant. One area I do feel could be looked at is breakfast. As we were travelling with our 2 small dogs we sit in a separate area from where breakfast is served. This is perfectly understandable however, it’s quite the trek from the breakfast room to where pet owners sit. If you can get a tray to help carry your Coffee/Juice/Toast etc you need to be travelling with someone so they can sit with your pet while you go to the breakfast room. Plus you are walking through a very busy reception area. A suggestion would be that those guests travelling with pets could receive table service in order to avoid the many challenges we encountered at breakfast."

"The property does not have air conditioning, there are no phones in the rooms so if you have an issue or need something, you have to see someone at the desk. There were no washcloths in the bathroom. The beds were hard."

"Yes"

"excellent"

"Great breakfast, plenty of choice, well located and convenient parking."

"Good location, spacious family room, attentive and friendly staff"

"Breakfast was very good, it should be for £18 ! But iguess is the going rate. We had a sea view balcony room, i felt there should be a fridge and a few more useful bits in the bathroom. No water or Internet unless you join the meropol club. Staff were very helpful and friendly, can't fault them. "