외관

플라밍고 호텔 여행 후기

3 out of 5
플라밍고 호텔
Calle 6 Norte #81, Cozumel, QROO

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 280개 이용 후기 중 145개" "
평점 8 - 좋아요. 280개 이용 후기 중 101개" "
평점 6 - 괜찮아요. 280개 이용 후기 중 23개" "
평점 4 - 별로예요. 280개 이용 후기 중 6개" "
평점 2 - 너무 별로예요. 280개 이용 후기 중 5개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

8/10 - 좋아요

NA 님, seoul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
항구에서 걸어갈수 있는거리 편안하고 깔끔함
도착해서 다운타운을 걸어다닐수 있는거리라서 좋았고 시설도 깨끗했습니다 다만 아침포함인데 컨티넨탈 블랙퍼스트만 무료로 선택할수 있어서 조금 그랬어요 다운타운이라 주차공간이 적지만 1블럭 반에 뒤에 주차가능했답니다

10/10 - 훌륭해요

Corey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is the third time we've stayed at Flamingo in the last 12-18 months. The rooms are beautiful. The location is spectacular and the staff is amazing! We love that they remember us and we always feel like family.
2024년 4월에 8박 숙박함

10/10 - 훌륭해요

JOHN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We love this property! Everything.The overall construction with the roof top pool and sunset view, unique rooms (no Motel 6 here), staff (especially Oscar!), the surrounding neighborhood and bars/restaurant's, the courtyard breakfast, bar and bartender……really everything. Did l mention the staff?!!👍 The owner,Tom, lives close to us in California and is often on property which makes it feel even more like an inn than a hotel. We dive with a group that comes every year and we wouldn’t think of staying anywhere else.👍👍🙂
2024년 3월에 5박 숙박함
답변 제공: Thomas 님, 2024년 4월 5일
Thank you for all your comments and for choosing to stay with us ! We are pleased you enjoy the uniqueness of the property .We hope to see you again in future on one of your dive trips!

8/10 - 좋아요

Patricia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cute clean hotel in the heart of Cozumel At a reasonable price. Very good complimentary breakfadt
2024년 3월에 2박 숙박함
답변 제공: Thomas 님, 2024년 4월 3일
Thank you for staying with us, we hope you have another chance in the future to return.

10/10 - 훌륭해요

Lindsay

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is a secret gem!! You can see the water from The balcony! It’s adorable! Rooms are very spacious!! Oscar was incredible for breakfast!! Please leave him a tip. I didn’t have cash so I couldn’t leave him anything. You are surrounded by shops and restaurants too!! It’s super safe! I left car on street and had zero problems! I actually miss being here! Breakfast was amazing ! I had French toast and the fruit dish!! I can’t wait to go back!
답변 제공: Thomas 님, 2024년 4월 2일
Thank you very much for your kind comments and I will pass along your kudos to the staff. Glad you enjoyed the breakfast aspect of the stay ! We hope to see you again in the future.

8/10 - 좋아요

John Charles

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked that it was a quaint Mexican style hotel that was very clean with fantastic breakfasts and fantastic staff (especially Oscar). My only concern was that the internet wasn't good on the roof by the pool or in the rooms (at least on the 3rd floor) but was good on the main floor.
2024년 3월에 21박 숙박함
답변 제공: Thomas 님, 2024년 3월 28일
Thank you for choosing to stay with us. We are pleased you enjoyed the attention of the staff. We are working on improvements to the wifi so that all parts are covered.

10/10 - 훌륭해요

Honest

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El flamingo tienen muchas cosas nuevas. El baño está muy hermosa la cama muy cómoda y el espacio está generoso.
2024년 3월에 1박 숙박함
답변 제공: Thomas 님, 2024년 3월 15일
Gracias por sus agradables comentarios... nos complace que haya disfrutado de su estadía y esperamos que tenga otra oportunidad de regresar algún día.

10/10 - 훌륭해요

Steve

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoy the location right in the heart of the city close to many great restaurants. Breakfast is very good with lots of options. Oscar was very friendly with many good ideas on activities and places to eat. Will come back!
2024년 2월에 7박 숙박함
답변 제공: Thomas 님, 2024년 3월 3일
Thank you for your comments and thanks again for choosing to stay with us. We hope you get another opportunity in the future to join us !

8/10 - 좋아요

ayala

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel is beautiful and very nice place, the rooms are comfortable, the staff are great very helpful and kind. The internet working well at most of the areas of the hotel, but not inside of the room, the location is good and very close to the center and short walk from the ferry, although this said of the island (north) doesn’t have beach that are comfortable for bathing, to get to other beaches you will need a taxi.
2024년 2월에 3박 숙박함
답변 제공: Thomas 님, 2024년 3월 3일
Thank you for comments. We do appreciate your patronage and hope you have another chance to return in the future.

8/10 - 좋아요

Gabriela 님, Guatemala

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location. Nice property conditions. Quiet. Excellent breakfast, which is included. One staff member could not guide us of where to go and what to do, while the other one did. Both staff members were really nice. Could have better beach towels.
2024년 2월에 2박 숙박함
답변 제공: Thomas 님, 2024년 2월 29일
Thank you for staying with us. We are pleased you enjoyed your stay.Best WishesThomas FryerOwnerFlamingo Hotel Cozumel

8/10 - 좋아요

Chris

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This boutique hotel is fabulous and we’d stay again for sure. Beautiful quiet rooms (even during Carnival!), the best location and great staff. Walking distance from the ferry and all the top tourist spots. It would get a 5/5 if the rooftop pool area was completed (under renos).
2024년 2월에 3박 숙박함
답변 제공: Thomas 님, 2024년 2월 16일
We are pleased you enjoyed your stay and look forward to seeing you again in the future !

8/10 - 좋아요

BEV

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
This is a charming boutique hotel close to the malecon, good restaurants and shopping. The breakfast included was good. The owner/host was charming and helpful as were all the staff...
2024년 1월에 2박 숙박함
답변 제공: Thomas 님, 2024년 2월 10일
Thank you for choosing to stay with us. We hope you have another opportunity in the future!

4/10 - 별로예요

Leah

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
We were really disappointed in our stay here. Aside from during breakfast, we could not find any staff at all to answer a question after 2pm. Especially at night. The front door is left unlocked and there was no staff (we tried everything to find someone). I did not feel safe here.
답변 제공: Thomas 님, 2024년 1월 30일
We are very sorry you feel that way, but we had a two day period where two staff members were out sick which is very rare. The receptionist is in from 8 am to 4 pm and then the bartender is from 4 pm to 11 pm. We do have a nightwatchman that comes in at 10 pm

8/10 - 좋아요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good overall, but opportunities for improvement
We had a nice stay. The facility was comfortable and the proprietor is friendly. When booking the room, the website claimed that our room had a kitchenette, but that was not the case when we arrived. The proprietor said that they plan to add the kitchenette in the future, and the plumbing is there to do so, but they’ve not done so yet. We would’ve had breakfast there more often, but the coffee wasn’t up to our expectations, and the oatmeal was very watery, which caused us to take our breakfasts out. There are lots of nice places to eat close by, where both the coffee and oatmeal are good.
2023년 12월에 14박 숙박함
답변 제공: Thomas 님, 2024년 1월 9일
Thanks for you staying with us. We look forward to seeing you again in the future !

8/10 - 좋아요

Sharon Kay

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There is no elevator, which is tough with luggage. Great bar and people from other hotels that come here for the service, but the one person, Ivan, who is the glue that hold everyone together is moving in January 2024. The rooms are nice, AC works very well, but the shower water doesn't get past warm, then fluctuates to tepid. The location is fabulous with lots of restaurants around and the malecon and the central very close.
2023년 12월에 5박 숙박함
답변 제공: Thomas 님, 2024년 1월 9일
Thanks for choosing to stay with us ! Yes, Ivan our bartender of several years is leaving but we have other forms of glue that hold things together including our other great staff ! We look forward to seeing you again in the future .

8/10 - 좋아요

Steve

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The employees were so friendly. Ivan truly showed an interest in all the guests. He was so friendly and helpful. The breakfasts were amazing!!!
2023년 12월에 5박 숙박함
답변 제공: Thomas 님, 2024년 1월 9일
Thank you for choosing to stay at the Flamingo. We are pleased you enjoyed the service of our staff and the breakfasts ! We hope we can have another opportunity to serve you again in the future.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 4박 숙박함
답변 제공: Thomas 님, 2024년 1월 9일
Thank you for choosing the Flamingo for your stay in Cozumel. We hope you have a chance to stay with us again in the future !

8/10 - 좋아요

RUBEN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Thomas 님, 2024년 1월 9일
Thank you for staying with us at the Flamingo Ruben. We hope your stay was comfortable and enjoyable....and that you have another chance to visit Cozumel

10/10 - 훌륭해요

alexander

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Don Oscar y Doña Carolina excelentes personas y excelente servicio El hotel ha sido renovado y le falta que continúen con los detalles q le faltan La piscina muy agradable Falta de mantener al rededor de la piscina Pero definitivamente regreso a el hotel
2023년 11월에 4박 숙박함
답변 제공: Thomas 님, 2023년 11월 15일
Muchas Gracias Alexander. Esperamos volver a verle en un futuro próximo !Saludos

10/10 - 훌륭해요

KPark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bien ubicado y el cuarto que me toco estuvo excelente , pero el aire acondicionado no servía.
2023년 9월에 2박 숙박함
답변 제공: Thomas Fryer - Owner 님, 2023년 10월 20일
Thank you for your review...we are pleased you enjoyed your stay !

2/10 - 너무 별로예요

Joseph A

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We got to our room, could not figure out the air conditioner went down to the desk woman came up and showed us that you had to leave your room key in the slot in order for the air conditioner to work, so that means when you went out for the day and came back. Your room was over 100° because they only give you one room key we never even end up staying at this hotelWe went and got another room at a different hotel.
2023년 9월에 7박 숙박함
답변 제공: Thomas 님, 2023년 10월 11일
Hello Joseph … I am sorry you feel that way but those systems are put in place for a reason … to not be wasteful and consume precious electrical energy while no one is in the room. It takes less than 5 minutes for the room to cool down upon return. We are trying to do our part at the Flamingo to be more green and cut carbon emissions.

10/10 - 훌륭해요

Kyle

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Staff and the property itself was very good, everyone was accommodating and friendly. We came with some others that stayed in a different room and noticed some of the items in our room weren’t present in the other and vice versa. The pool on the roof was very refreshing but noticed it hadn’t been cleaned the night before we left and I was littered with bugs and and water was a little murky. But it was chlorinated so wasn’t a deal breaker. The free breakfast in the morning was very good and had quite a few menu options as well. Overall I would definitely stay here again if I needed a hotel for a good price in Cozumel.
2023년 10월에 3박 숙박함
답변 제공: Thomas Fryer - Owner 님, 2023년 10월 20일
Thanks for choosing to stay at the Flamingo Kyle. We are pleased you overall enjoyed your stay. We do have a pool service that comes in, but sometimes it is treated and the water can actually become cloudy for a bit. We hope to see you again in the future !

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스
Baño incomodo
En general el hotel esta bastante bien, me gusto porque es muy céntrico, el único detalle que encontré es que el wifi es inestable y en el baño cada vez que te duchas se moja todo el baño, eso fue incomodo.
2023년 9월에 2박 숙박함
답변 제공: Thomas Fryer - Owner 님, 2023년 10월 20일
Thank you for staying at the Flamingo. We do have one bathroom where the water from the shower splashes over. We need to make a correction to this particular shower. We are pleased you enjoyed staying .

10/10 - 훌륭해요

Alfonso Atli

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente opción para hospedarse
2023년 9월에 2박 숙박함
답변 제공: Thomas 님, 2023년 9월 27일
Thank you very much for your stay, we are pleased you enjoyed it. We hope to see you again in the near future !

10/10 - 훌륭해요

BLANCA

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Thomas 님, 2023년 9월 27일
Thank you for your stay ! We hope to see you again soon.

10/10 - 훌륭해요

KARLA VIRGINIA

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Gran hotel con excelente servicio y atención!
Excelentes instalaciones, habitaciones y áreas comunes impecables, servicio de lo mejor, personal que atiende son súper amables. Un gran hotel, sin duda volveré.
2023년 8월에 1박 숙박함
답변 제공: Thomas 님, 2023년 9월 27일
Thank you very much for staying at the Flamingo! We are pleased you enjoyed your stay and hope to see you again in the near future

8/10 - 좋아요

Cesar

2023년 8월에 2박 숙박함
답변 제공: Thomas 님, 2023년 8월 24일
Thank you for choosing the Flamingo. We are pleased you enjoyed your stay and we hope that you have a chance to stay with us again in the future !

10/10 - 훌륭해요

Emilio

2023년 8월에 7박 숙박함
답변 제공: Thomas 님, 2023년 9월 27일
Thank you for your stay !

10/10 - 훌륭해요

Abigail

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El Flamingo es un hotel pequeño situado en el centro de Cozumel, a unas cuadras del puerto. No tiene mucha habitaciones, lo que lo hace un hotel tranquilo. Las instalaciones son bonitas, recién remodeladas, y están muy limpias. Los desayunos fueron buenos y el personal es atento y amable.
2023년 8월에 5박 숙박함
답변 제공: Thomas 님, 2023년 8월 24일
Thank you very much for your review. We are pleased you enjoyed your stay and we hope that you have another chance in the future to stay with us !

10/10 - 훌륭해요

Omar

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location! Staff very friendly and helpful. Great in-house bar with knowledgeable staff. Clean and reasonable in all regards. I will be staying here again.
2023년 7월에 1박 숙박함
답변 제공: Thomas 님, 2023년 8월 1일
Thank you Omar for choosing to stay at the Flamingo ! We are pleased you enjoyed your stay and hope you have another opportunity in the future to come to Cozumel and stay with us .

10/10 - 훌륭해요

Maria Eugenia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
La atención de Oscar, la ubicación y las instalaciones de lo mejor.
2023년 6월에 1박 숙박함
답변 제공: Thomas 님, 2023년 7월 8일
Thank you Omar for your review. We are pleased you enjoyed your stay and hope to see you again soon !

10/10 - 훌륭해요

Manuel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
great stay
2023년 5월에 3박 숙박함
답변 제공: Manon 님, 2023년 5월 17일
Thank you Manuel for your feedback! We're glad that you enjoyed your stay at the Hotel! Hope to see you soon in Cozumel

10/10 - 훌륭해요

Yiddiany

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelentes inhalaciones, servicio muy cordial, bien ubicado.
2023년 5월에 2박 숙박함
답변 제공: Manon 님, 2023년 5월 10일
Muchas gracias Yiddiany, fue un placer tenerte en el hotel, ¡esperamos volver a verte pronto!

8/10 - 좋아요

Jaime

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our flight home was cancelled so we had to find a place to stay in an emergency. So lucky we stumbled on this place. The property is in the middle of a major upgrade. The room was very clean, updated, and comfortable. Super nice bathroom and decor and everything from the lobby to the room looked brand new and recently updated. The top level with the pool was a little run down and needs some work, but you could tell that they were slowly working on that and I would guess that in a year, that will be much nicer. I understood plans for a roof-top bar are in the works! Great location. Friendly staff. Super safe and a bargain. Lots of dining and shopping all around - a half block from the ocean. We normally do large, all-inclusive resorts, but would consider staying here again in the future. Cute little bar in the main level with lots of locals hanging out in the evening.
2023년 4월에 1박 숙박함
답변 제공: Manon 님, 2023년 4월 4일
Hello Jaime! We're more than happy to hear that you enjoyed your stay at the Hotel Flamingo! The Hotel has been indeed remodeled since a year now and there's some little details that needs to be finish! Thank you for your feedback we really appreciate and will let the team know about your experience! Hope to see you soon at the Flamingo, Manon

6/10 - 괜찮아요

Robert 님, Whitmore lake

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
This Room (suite) was not completed, no tv no pool, no safe, light bulbs that didn’t work construction and hammering on roof, very noisy. Once it’s done Its a Nice place with great staff.
2023년 3월에 6박 숙박함
답변 제공: Manon 님, 2023년 4월 6일
Thank you for your honest feedback Robert. We deeply apologize about this experience you had at the Flamingo. Our first priority is to provide excellent service and comfort for you. The hotel has been remodeled and has re opened few moths ago, indeed there some details that needs to be fixed, which will be done in a short period of time. We also wants to thank you because your feedback help us do better. It was a pleasure to have you at the Flamingo Hotel and hope to see you back in order to make it up to you. Kind regards

8/10 - 좋아요

Jolena

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Sweet hotel
It’s a sweet little hotel I used it because it reminded me of the old days back in the 80’s when I was going to Cozumel a lot. Ivan is aces. Really enjoyed and Carolina will bend over backwards trying to get you what you want. My room was spartan and could have benefited from some kind os seating. An easy chair would have been nice. Breakfast was good. The coffee was okay Could have used cream, as the milk seemed like it was light. Not rich enough. The mattress was super hard but they put a topper on it that helped but it was too big for the bed and that made it kinda risky but it was necessary because seriously it was like a rock the first night. It’s a little noisy because of the bar but I used a sound machine and slept well after getting the topper. The location is great but there no beach associated with it. I’d stay there again but I’d plan it better in that I’d make sure the topper fit the bed right.
2023년 3월에 4박 숙박함
답변 제공: Manon 님, 2023년 3월 21일
Hello Jolena, thank you for taking your time to wrote a feedback. We really appreciate that you enjoyed the attention of the staff.We also wants to thank you for letting us know what could have been improved in your stay, your feedback help us do better. We will be glad to welcome you again at the hotel. Kind regards, Manon.

10/10 - 훌륭해요

Steve

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was our third time staying at the Flamingo. Everything here is exactly what we value in traveling abroad. Great location with numerous dining options all within walking distance. Breakfast was included in our package which was always delicious with many options. Staff was great, especially Ivan, Manon and Oscar, always willing to answer any questions on getting around or eating options. Our room was clean and comfy, will definitely return
답변 제공: Manon 님, 2023년 3월 21일
Hello Steve, we really appreciate your feedback and will make sure the rest of the staff knows about it. We would be glad to welcome you again at the Flamingo. Kind regards, Manon.

10/10 - 훌륭해요

Steve

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property exceeded our expectations...It has an excellent staff, is clean, and well-maintained. Ivan, Oscar, and the rest of the staff were excellent. We will be back!
2023년 3월에 6박 숙박함
답변 제공: Manon 님, 2023년 4월 5일
Thank you Steve for your feedback.. We're more than happy to hear that you enjoyed the Flamingo and the attention of our staff! It was a pleasure to have you here, hope to see you soon in Cozumel!

10/10 - 훌륭해요

Annie

2023년 2월에 2박 숙박함
답변 제공: Thomas 님, 2023년 2월 27일
Thank you for staying with us at the Flamingo. We hope your enjoyed your stay and that we have another opportunity to have you stay with us again in the future.

4/10 - 별로예요

HEIDI

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The hotel’s « remodel » is obviously not finished.
답변 제공: Manon 님, 2023년 1월 7일
Hello Heidi, we are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. Best regards , Manon

10/10 - 훌륭해요

Susan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Todo el equipo es muy amable!!!!
2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Johannes FA

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
As usual, Flamingo delivers! Excellent service, unbeatable location, and fabulous stay.
2022년 9월에 4박 숙박함

10/10 - 훌륭해요

antonia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff!!!!
2022년 5월에 11박 숙박함
답변 제공: Thomas 님, 2023년 2월 2일
Thank you for your review. I will pass your comments on to my staff !Best WishesThomas FryerOwnerFlamingo Hotel

2/10 - 너무 별로예요

Stu

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel closed!
Hotel wasn’t open. Looks like it will be nice though when it’s done in potentially a few months. Need to check if I got my refund yet.
2021년 5월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I blame Expedia and the Flamingo Hotel for this, but when we arrived on May 3rd for a 5 night stay, the hotel was completely closed and under construction. Not one person contacted us to let us know. You can imagine our shock! The manager at The Flamingo did make arrangements for us to stay at another downtown hotel, but it was not as nice or convenient. I feel that someone should have notified us before hand and offered us several options. I even checked Expedia's site before leaving the US and the hotel was still being advertised. Being from out of the country and navigating this issue in a different language was a challenge, but we managed. The hotel will be beautiful when completed, but beware for now!!
2021년 5월에 5박 숙박함
답변 제공: Thomas 님, 2023년 2월 2일
My apologies for the situation. Apparently there was a miscommunication between the Flamingo and Expedia, we should have had all of the inventory closed out. We hope you have a chance to visit us in the future now that the property is fully completed. Warm RegardsThomas FryerOwnerFlamingo Hotel Cozumel

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
very friendly, helpful staff, tasty, economical breakfasts.
2020년 3월에 5박 숙박함
답변 제공: Thomas 님, 2020년 3월 14일
Thank you very much for your review and comments ! We are pleased you enjoyed the attention of our staff and that the breakfast was delicious for you. We hope you have a chance to stay with us again soon ! Best Wishes from the Flamingo

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very friendly and accommodating. Anything we needed they help us with, from finding places to eat, going to get drinks, finding parking, and almost anything we needed. I would definitely stay there again.
2020년 3월에 5박 숙박함
답변 제공: Thomas 님, 2020년 3월 14일
Thank you so much for choosing to stay at the Flamingo ! We are pleased that you enjoyed the attention of our staff. We always try to focus on personalized attention for our guests. We hope you have a chance to stay with us again in the future ! Best Wishes from the Flamingo

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
For the price it was fine. It was in a good location and Oscar helped me with getting a massage
2020년 3월에 1박 숙박함
답변 제공: Thomas 님, 2020년 3월 6일
We are pleased you enjoyed your stay and hope you get another opportunity to return !

6/10 - 괜찮아요

실제 이용하신 고객

2020년 2월에 7박 숙박함
답변 제공: Thomas 님, 2020년 3월 6일
Thank you for choosing to stay at the Flamingo

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2020년 2월에 1박 숙박함
답변 제공: Thomas 님, 2020년 2월 29일
Thank you for your ranking. We hope you enjoyed your stay !