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“The room was great. The overall experience was not. Arrived at check in time to be told the roo. Wasn't ready. So we sat at the bar. Couldn't understand a word the barman said. Bought 2 glasses of not very nice wine for £10!!. We booked primarily because of the spa facilities. We could not use the swimming pool because it was full of kids. I was also woke up by kids running up and down the hall. Worst of all, the staff acted like we were a hassle, not as guests”

“I am writing to express my significant dissatisfaction with our recent stay at Village Hotel Edinburgh. Unfortunately, our experience fell far below the standard we expected and was particularly disappointing given that we were travelling as a family. During our stay, we found flies all over the dressing table, which was extremely unpleasant and raised serious concerns about the cleanliness of the room. Unfortunately, there was no telephone in the room that we could use to contact reception or...