Find hotels near Hatfield House, Hatfield from ₩72,112

"Stayed in the Deluxe room in the new part of the hotel. The room was very clean and spacious, including a king-size bed with very comfortable mattress. However, the pillows and duvet were bit flat and not the usual standard you’d expect in a 4 star hotel. Bathrobes, slippers and conditioner would have been nice additional touches as well. The staff at the reception were amazing and made us feel very welcome. Warm and easygoing, but still very respectful. True stars in their profession! "

"Really good "

"Hotel has drastically gone downhill and is now used for what appears to be immigrant accommodation. Appealing that this isn’t made clear. Do not stay, staff rude.. uncomfortable surrounding"

"None required"

"We arrived slightly later (21:30) after I checked someone would be there. Was assured 24 hours a day. The chap came into reception on his mobile and was not that bothered we were there, kept the person on his mobile whilst checking us in. We were kind of chosen where we needed to go by ‘our of here, in the car, turn left up the road, through the gates and you’re there’ We did exactly that. Cut to us wandering around in the dark, with no knowledge of where our room is. What’s worse is the room name we had wasn’t listed on any building. I called reception and he reluctantly drove up to help us. Our key cards didn’t work on the main door into our building anyway so even if we had found it, we wouldn’t have gotten in. The chap did go and get us another key and bring it back but after 25 mins of being in the dark and trying every door in a yard area we were a little annoyed."

"Overall a good experience but issues with the postcode sent was to the incorrect entrance gate. Believe this was an issue for everyone. Nothing on the description to say the building/area was undergoing some work. Overall experience v positive. "

"Comfortable, good sized (for Europe) room, excellent location in city center. Only thing we weren’t happy with was our check in experience, but that was a system design issue, not the on-site staff’s fault. They should ditch their self check-in kiosks, which weren’t able to work for any guests when we arrived, and just put a proper registration desk back in and staff it full time. They’re clearly trying to save on labor costs, but it started off the otherwise pleasant stay on a negative. "

"Be aware when checking in to this property that you must travel to another area to collect the keys (Welwyn Garden City )which is not ideal as we had no transport the keys must then be returned to this place ( 7 min drive ) at best all I can say is the apartment was grubby and tired at worst it was dirty broken lamp shade, dammaged chairs and table, stained bed linen, dirty bath mat the list goes on. Its a shame as the apartment was idealy located near the shops and town centre but wont be staying again. "

"Lovely welcome from the team, very clean and smart looking rooms…and wow, one of the best Indian meals I’ve had. Would definitely stay again"