로어 맨해튼, 뉴욕의 바닷가 호텔

"Every time I visit the Conrad New York Downtown, I’m reminded that its excellent location is the main reason to book; the service, unfortunately, doesn’t live up to expectations. If you’re choosing purely for location, it’s a reasonable option, but be prepared to compromise on service—starting at the front desk. As a foreign guest whose English isn’t perfect, I’ve had some especially unpleasant interactions there. I come once or twice a year, and I’m still debating whether I should stay here again."