"I would not recommend staying at this hotel. The property is very outdated and appears to be in need of significant updates and maintenance. One of the biggest issues during my stay was that the air conditioning in my room was not working properly, which made the room quite uncomfortable.
The staff were consistently rude and seemed annoyed by even the simplest requests. On multiple occasions, I called the front desk for assistance and either received no answer or was hung up on while trying to get help.
The hotel advertises room service, but in reality, guests are expected to go down to the pool bar, pick up the food themselves, and carry it back to their rooms. Having to take a tray up 10 floors defeats the purpose of room service altogether.
To make matters worse, the elevators were extremely slow, making it frustrating to get around the property.
Overall, the lack of customer service, poor communication, outdated facilities, and misleading room service experience made for a very disappointing stay. I would not stay here again and would not recommend this hotel to others."
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