The resort is located in a beautiful area and within a complex that has 3 other hotels. It is very secure. The staff at Andaz is very very friendly and very very helpful. They will try their best to accomodate any request you might have. I strongly suggest booking the beach area rooms as they are 1 minute walking distance from the beach. The beach side has a lot of beds with umbrellas where you can just relax, go in the water, take a nap on the bed, order drinks and food. The food is very good quality and is pretty tasty too. The hotel is located with 10-15 minutes of Playa Del Carmen where you can go and eat out or shop.
I strongly recommened the "Wine Not" experience at the beach in the evening with a wine and cheese or sweet indulgence with your significant other. Very romantic and relaxing.