โWe absolutely loved our stay at this beautiful hotel. The historical yet contemporary vibe made it feel special and unique. The daily rug in the elevator was our fave! The staff were incredibly kind and accommodating, and our room was lovely. Highly recommendโand weโll definitely be back!โ
โIt was amazing, the hotel was great! And the staff were very helpful and nice!
Everything was very comfortable and felt very nice!
The area was very nice, and very convenient for a lot of sight seeing.
I think my biggest complaint was I spent a lot of money for a corner suite with a city view and then had a room on the lowest floor we could, with a view that looked like a parking structure.
The room itโs self was very nice but I wish it wasnโt advertised as a city view with photos that are...
"pros:
- If coming from the airport, taking the link train and getting off at Symphony station is very close to the hotel.
- Located in downtown, so itโs convenient for both going to the convention center and sightseeing.
- Relatively affordable price.
cons:
- The slope on Seneca Street is quite steep. It was really tough pulling a suitcase from Symphony hall station to the hotel.
- If booking through a third party (e.g., Hotels.com), they hold a $200 INCIDENTAL charge. This is a policy, but there was no prior notice about this. -> Fortunately, it was refunded immediately after checkout.
- The Wi-Fi speed in the room was surprisingly slow. It was noticeably slower compared to other places like cafes or the convention center.
- The staff was unfriendly, especially the woman at the front desk in the afternoon. I asked if I could change rooms because the Wi-Fi speed was too slow for my work, and her response was, "Moving to a higher floor wonโt make the Wi-Fi faster." When did I ask to move to a higher floor? I donโt understand her attitude. To add, they didnโt change my room.
- In terms of room assignments, I noticed that the hotel tends to assign people of color to lower floors when using the elevator.
"
"One of the towers had four elevators, but two appeared to be out of order, and another was not in operation. Everyone was inconvenienced while waiting for the elevators, and the response to the issue was not prompt. Despite a large conference happening nearby with many attendees, it didnโt seem like they were particularly concerned about the situation.
However, the friendly and thorough housekeeping made the stay enjoyable."
