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"Slightly Cold, clearer instructions for arrival shuttle at Gora Station and map for hotel. "

"Clean and friendly."

"Staff was exceptionally attentive and professional. The food was excellent. Everything was well organized. The environment was peaceful and welcoming. "

"Walkable to gora station which was very convenient. Breakfast was great."

"The place is well-maintained and very spacious. Walking distance to the pirate ship "

"Really enjoyed the private bath and the accommodations while we were there. The staff was extremely friendly as well. Unfortunately, I was not there long enough to take advantage of the spa or bar but perhaps next time :)"

"Staff showed except"

"Loved everything- one of a kind onsen, indoors & outside - what a spread of humongous buffet breakfast & dinner with Japanese & western cuisine. Beautiful surroundings, aesthetically pleasing & a great view of the lake & mountain from our suite - 256. "

"Absolutely stunning hotel. All the staff were very friendly and helpful and extremely attentive. They represent the hotel very well. We stayed in one of the rooms with a private onsen and the view of the mountains and the river below was wonderful, very peaceful. The room included in room dinner and breakfast service and this was such an amazing treat. Our guest assistant was excellent, she seemed to be so happy and enthusiastic to serve all the time. At one point, I had been playing with the coffee machine, trying to rescue a pod that didn't quite work and she noticed me doing this even while she was clearing up breakfast and came and made me a coffee completely on her own initiative. The food was so delicious and fresh and beautifully presented. In everything we felt thoroughly spoilt. It was a wonderful 2 night stay."