로어 맨해튼의 럭셔리 호텔

"객실이 좋았고 서비스가 훌륭함"

"I made a reservation through Expedia for USD 1,690 with payment to be made at the hotel. However, two days before my stay, the hotel unilaterally charged USD 464.90 to my credit card. Then, at check-in on October 12, the front desk staff charged USD 1,790, claiming it was only a “deposit hold” and assuring me that the final payment would be USD 1,690. Nevertheless, the previously charged USD 464.90 and the additional USD 100 (the difference between USD 1,790 and USD 1,690) have still not been refunded even after about ten days. I urge all guests to carefully verify the amount charged when staying at this hotel, and I sincerely request the hotel to resolve this matter promptly and in good faith. It is precisely because of hotels like yours that tourism in New York is declining and the city’s tourism economy is being damaged."

"좁지만 시설은 좋아요"

"COCKROACH 1. While I was lying on the bed, a cockroach came down the wall... 2. The front desk manager who was a short, overweight Black woman was very rude. She didn't answer correctly, didn't give a look while talking, and especially gave wrong information on the parking lot which needed hotel vouchers to get a discount(but she said nothing about it even though I asked twice) I stayed 3/1-3/2 and she was on the front 2nd Mar 2025 9:00am 3. Heater was not working and was freezing cold. After changing the room it was working.. 4. Noise from the other room."