Find hotels near Moc-Che, Playa del Carmen from ₩195,475

"Loved it! "

"We really enjoyed our stay at the hotel — it was better than we expected. The staff was always very attentive and helpful, always greeting us with smiles and kindness; truly very professional. The facilities were very clean, and the room service was excellent. We would definitely come back. Just one remark: on our last day, I believe there was maintenance being done in the room next door, and because of that, a smell of paint or thinner was coming through the ventilation, which caused throat irritation for my wife. My suggestion is to avoid assigning guests to rooms that are close to those undergoing construction or maintenance."

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"This is a great place if you're not too picky. It does have some current renovation problems. Some buildings closed. Some building in need of a major overhaul. The restaurant La Laguna literally had rain inside, but I did not mind. Not raindrops. Rain. Kind of added to the charm for me. It seems like a great place for kids, but mine are full grown now. It has a water park & a kids club so parents can solo things. Many animals around, surrounded by jungle, cenotes, mini rivers, etc. Has some adults only sections. Drinks are easily available most place. Food selection is very nice. Its buffet quality, but I loved the variety. Somethings could be improved like better communication from staff. That was lacking a bit, but overall, nearly everyone I interacted was genuinely friendly. I went during rain season, so there were not as many tourists. I highly recommend & will most likely visit in the future again."

"Very courteous staff, very clean overall."

"Igor and Rafael and the entire Banyan Tree staff went out of their way to make sure we had a great trip despite some unforeseen issues with the renovations of our room. The management went above and beyond to save our stay and keep us and our entire group together even though some of us had to be relocated. Igor could give a masterclass in great hospitality. Note for anyone considering staying here- it was challenging to get in touch with the hotel until we got onsite. It’s a pretty massive property and not walkable. 10 minute Golf carts ride and 20 minute bike rides are the only way to get around from rooms to restaurants to beach. Thank you to the Banyan Tree staff."

"Probably one of the best vacations we’ve had for a long time. The staff were amazing attentive and very polite. Will definitely recommend the resort and looking forward to travelling there again next year."

"Always a great stay - "

"Excellent"