Find hotels near Chun-Zumbul, Playa del Carmen from ₩382,082

"Loved it! "

"Everything was great! Our complaints are hot water was not the best somedays didnt work and the hot tub never worked either. But everything was great"

"We really enjoyed our stay at the hotel — it was better than we expected. The staff was always very attentive and helpful, always greeting us with smiles and kindness; truly very professional. The facilities were very clean, and the room service was excellent. We would definitely come back. Just one remark: on our last day, I believe there was maintenance being done in the room next door, and because of that, a smell of paint or thinner was coming through the ventilation, which caused throat irritation for my wife. My suggestion is to avoid assigning guests to rooms that are close to those undergoing construction or maintenance."

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"Third time staying at this resort. 1st as the Royale, 2nd as the Hilton and now the Hyatt. Everything was just as perfect as the first time! "

"This is a great place if you're not too picky. It does have some current renovation problems. Some buildings closed. Some building in need of a major overhaul. The restaurant La Laguna literally had rain inside, but I did not mind. Not raindrops. Rain. Kind of added to the charm for me. It seems like a great place for kids, but mine are full grown now. It has a water park & a kids club so parents can solo things. Many animals around, surrounded by jungle, cenotes, mini rivers, etc. Has some adults only sections. Drinks are easily available most place. Food selection is very nice. Its buffet quality, but I loved the variety. Somethings could be improved like better communication from staff. That was lacking a bit, but overall, nearly everyone I interacted was genuinely friendly. I went during rain season, so there were not as many tourists. I highly recommend & will most likely visit in the future again."

"Clean resort family friendly "

"We just got back from our trip to Mexico and stay at this beautiful place for six nights! all the pictures online look exactly the same in person. The staff goes above and beyond for their guest.( probably the best staff the way we were taken care of of any hotel we've ever stayed at) they truly want you to have an amazing experience. The rooftop bar/ pool was by far our favorite and if you go, please ask for Raul he's the best waiter we've ever had and will make you smile each time you see him"

"awesome "