“An incredible destination where outstanding staff and welcoming service create a warm atmosphere, delicious food nourishes the spirit, and exceptional facilities contribute to a truly memorable family experience”
“Loved this hotel it location was 5 min from Hammersmith Underground or 10 min from Baron Court. Lovely clean room bathroom seemed renewed nice new shower bathtub. Breakfast is well worth the money you can fill up on loads of choices. Shoutout to the manager who runs around in the morning during breakfast with a great smile and customer pro service attitude. He's a real asset to the Hotel wish I had asked his name. recommend !”
“El hotel se encuentra muy bien ubicado.El personal es amable. Limpieza excelente. Las habitaciones son muy pequeñas así que para estancias largas no creo que sean muy comodas”
“This hotel was great! It was in a good location with a subway stop very close by. The hotel staff were very kind and welcoming. The room was very clean and had AC, which was very helpful in the summer heat. Definitely recommend!”
“Staff is amazing, breakfast is an experience catered to all types of different tastes, the room is very clean and comfortable. They have amazing restaurants inside the hotel for those days you don’t want to get out. Recommend this hotel for all types of travels: family, business, romantic. Close to a lot of popular brand stores and easy to move around from this location . They are surprisingly pleasant and welcoming.”
"Everyone check in before 4pm and for me not….
Little bit annoying because I felt like Asian racist !!I stayed here 2016 , 2022 and now 2025 ..
I never feel bad experience but now I got it..
Breakfast was amazing but should be more foods.. like some Asian food …"
"Parking is paid and costs about 90 USD for 2 nights. Payment must be made through an app like epark. I remember the bike rental fee being 27 USD per day. The bikes are difficult for beginners to ride. The staff’s attitude was unpleasant when I requested a refund for the bike rental. Check-in is very slow. Like at a bank, you have to take a number and wait more than 15 minutes, and you also have to take another number and wait again just to make inquiries. The key oaks check-in couldn’t find my reservation information and kept asking for a lot of information like my address, but ultimately the check-in failed. The bathroom in the room is extremely small and can barely accommodate one person. There are only 3 disposable body wash packets, and once you use them all, you have to pay to buy more. When you open the windows, it’s very noisy, and when you close them, it’s hot. Overall, this is a place I do not recommend."
